Peer Support Specialist- Mofford Center

Axiom Care • Phoenix, AZ

14h • Onsite

About The Position

The Peer Support Specialist provides peer support services while helping maintain a safe, supportive, and recovery-oriented environment for members, staff, and visitors. The position assists with front desk and lobby operations, greets and checks in clients, answers phones, and provides general information about clinic services. The Peer Support Specialist assists clients with identifying their scheduled groups, locating group rooms, and answering routine questions about appointments and services. The role uses the computer system to look up schedules, group assignments, appointments, and client information as permitted, while maintaining confidentiality. Additional duties include organizing paperwork, updating information, communicating with clinical staff, and supporting the overall day-to-day operations of the outpatient clinic.

Requirements

• Knowledge of Windows, basic email, Microsoft Word, timekeeping software, and basic computer navigational skills.
• Strong organizational skills
• Ability to multi-task
• Ability to treat confidential information with appropriate discretion
• Ability to use general office equipment (scanners, printers, fax machines, etc.)
• Ability to write professional correspondence and reports free from grammatical and spelling mistakes.
• Ability to read, analyze, and interpret emails, letters, policies, procedures, etc.
• Shift Flexibility
• High school diploma or equivalent
• Peer Support Certificate

Responsibilities

• Provide peer support to members by promoting recovery, wellness, and positive engagement throughout the clinic environment.
• Maintain a consistent and supportive presence at the front desk, lobby area, hallways to foster a safe, welcoming and recovery-oriented atmosphere.
• Assist members with checking in, locating scheduled groups, identifying group assignments, and navigating the clinic.
• Engage members in respectful, recovery-focused conversations and encourage adherence to clinic guidelines and community standards.
• Redirect members who are not following program rules, behavioral expectations, or safety guidelines using trauma-informed, person-centered communication techniques.
• Assist in de-escalating conflicts by addressing disruptive behaviors while maintaining dignity and respect for all individuals.
• Communicate member concerns, behavioral issues, safety risks, and facility needs to appropriate staff in a timely manner.
• Document all interactions, observations and interventions accurately, consistently, and in accordance with clinic policies and confidentiality standards.
• Complete required incident reports and documentation within established timeframes.
• Participate in team meetings, trainings, and other activities that support quality care and member recovery.
• Perform other duties as assigned by supervisor.

Benefits

• Medical, Dental, and Vision
• 401(k) with up to 3.5% match
• Paid time off (PTO), paid sick time, and paid holidays
• Tuition Reimbursement
• Reimbursement for CMEs
• Free criminal record clearance for eligible justice-impacted staff through a partnership with Rasa Legal
• Employee Assistance Program (EAP)
• Voluntary benefits including group term life, voluntary term life, AD&D, short term disability, and accident coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED