Peer Support Specialist - Fully Remote in Clovis, New Mexico

PROTOCALL SERVICES INC.•Clovis, NM

22h•Remote

About The Position

Protocall Services is a national leader in crisis intervention, providing effective solutions and resources 24 hours a day, 7 days a week. They have received national recognition for outstanding workplace culture and have been awarded the Top Workplaces designation for 2020 and 2022. This role involves working holidays and weekends as peer support is needed 365 days a year, with a primary work schedule of 3:30 PM to 11:30 PM Mountain Time (MT). As a Peer Support Specialist, you will engage with the New Mexico Crisis and Access Line (NMCAL), connecting with diverse individuals seeking support. You will build empowering peer relationships, offering hope, recovery, and support services by sharing your lived experience with those reaching out to the New Mexico Peer-to-Peer Warmline. Specialists work closely in a structured environment, participating in ongoing meetings, training, and team-building activities. Handling confidential information professionally and maintaining a continued commitment to your own recovery are essential. Protocall Services Inc. is an Equal Opportunity Employer, committed to diversity.

Requirements

High school Diploma or GED
Certified Peer Support Worker, Family Peer, Wraparound or Equivalent (Accepted certifications: CFPSW, CPSW, and CWF or Equivalent)
Current experience as a peer
Willingness to acquire certification in accordance with all applicable laws and regulations
Working from home maintaining HIPAA compliance and focus requiring distraction-free private office space
Continued commitment to your own recovery

Responsibilities

Speak with callers over the phone connecting with people
Build rapport and client engagement
Provide available resources or information needed
Remain calm and professional while multi-tasking while supporting callers
Engage with the New Mexico Crisis and Access Line (NMCAL)
Build empowering peer relationships with individuals who are in search of someone who will listen
Offer hope, as well as recovery and support services
Share your lived experience with each person who reaches out to the New Mexico Peer-to-Peer Warmline
Work closely with one another as the Warmline is a unique, structured environment
Take part in ongoing meetings, training and team building activities
Handle confidential information professionally