Peer Support Specialist - Wellness Monitor

Axiom Care • Phoenix, AZ

3d • Onsite

About The Position

The Wellness Monitor provides peer support services by helping maintain a safe, supportive and recovery-oriented environment for members, staff, and visitors. Through regular engagement and presence throughout the facility, this role supports member well-being, encourages recovery goals, and fosters a positive community atmosphere. The Wellness Monitor provides assistance and support during all hours of operations, promotes wellness and community standards, responds to concerns as they arise, and contributes to the overall well-being of the outpatient clinic.

Requirements

• Knowledge of Windows, basic email, Microsoft Word, timekeeping software, and basic computer navigational skills.
• Strong organizational skills
• Ability to multi-task
• Ability to treat confidential information with appropriate discretion
• Ability to use general office equipment (scanners, printers, fax machines, etc.)
• Ability to write professional correspondence and reports free from grammatical and spelling mistakes.
• Ability to read, analyze, and interpret emails, letters, policies, procedures, etc.
• Shift Flexibility
• High school diploma or equivalent
• Peer Support Certificate
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Responsibilities

• Provide peer support to members by promoting recovery, wellness, and positive engagement throughout the clinic environment
• Maintain a consistent and supportive presence throughout the facility and surrounding grounds to foster a safe, welcoming and recovery-oriented atmosphere
• Conduct regular rounds of the facility and grounds to observe members’ needs, identify concerns and offer support and assistance when appropriate
• Engage members in respectful, recovery-focused conversations and encourage adherence to clinic guidelines and community standards
• Redirect members who are not following program rules, behavioral expectations, or safety guidelines using trauma-informed, person-centered communication techniques
• Assist in de-escalating conflicts by addressing disruptive behaviors while maintaining dignity and respect for all individuals
• Communicate member concerns, behavioral issues, safety risks, and facility needs to appropriate staff in a timely manner
• Document all interactions, observations and interventions accurately, consistently, and in accordance with clinic policies and confidentiality standards.
• Complete required incident reports and documentation within established timeframes.
• Participate in team meetings, trainings, and other activities that support quality care and member recovery.
• Perform other duties as assigned by supervisor

Benefits

• Medical, Dental, and Vision
• 401(k) with up to 3.5% match
• Paid time off (PTO), paid sick time, and paid holidays
• Tuition Reimbursement
• Reimbursement for CMEs
• Free criminal record clearance for eligible justice-impacted staff through a partnership with Rasa Legal
• Employee Assistance Program (EAP)
• Voluntary benefits including group term life, voluntary term life, AD&D, short term disability, and accident coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED