Peer Support Specialist and Front Office Coordinator
About The Position
McLeod Centers for Wellbeing is seeking to fill a Full-Time role that is both a Peer Support Specialist and a Front Office Coordinator to join our Spindale Opioid Treatment Program (OTP) clinic in Spindale, NC. This is an on-site role. The mission of McLeod Centers for Wellbeing is to build a foundation of healing and hope based on equity, education, and evidence-based practice for all communities. Founded in 1969 in Charlotte, North Carolina, it has grown to be one of the largest providers of comprehensive substance use disorder treatment in western North Carolina, offering compassionate, steadfast support for patients' journey to recovery from initial assessment to customized aftercare.
Requirements
- Minimum High School Diploma or GED equivalent.
- Current credential as a North Carolina Certified Peer Support Specialist.
- Proficiency with standard Microsoft Office software (Outlook, SharePoint, OneDrive, Teams, etc.).
Nice To Haves
- Prior office administration experience, particularly in a healthcare setting with careful attention to patient confidentiality/HIPAA, is strongly preferred.
Responsibilities
- Provide peer support services using lived recovery experience to encourage engagement, hope, and recovery.
- Build supportive relationships with patients while promoting recovery-oriented principles.
- Work collaboratively with licensed and non-licensed clinical staff to identify patient needs and appropriate interventions consistent with the Person-Centered Plan (PCP).
- Orient new patients to McLeod Centers and available community resources.
- Assist patients in identifying and accessing recovery supports including: Mutual aid meetings (AA, NA, SMART Recovery, etc.), Recovery support organizations, Community resources, Social services, Vocational and educational resources.
- Assist patients in overcoming barriers to treatment engagement and retention.
- Identify patients experiencing crisis or increased needs and promptly notify appropriate clinical staff.
- Promote patient engagement, self-advocacy, and recovery planning.
- Conduct all interactions in a manner that promotes dignity, hope, trust, and respect.
- Serve as the primary point of contact for patients, visitors, and community partners while providing excellent customer service.
- Coordinate front office operations, including patient registration, scheduling, documentation, and communication.
- Verify patient demographic, insurance, and financial information, and assist with patient payment processing.
- Maintain accurate patient records and ensure required documentation is completed and uploaded into the electronic health record.
- Support daily administrative and operational functions, including inventory, supplies, and office organization.
- Support patient flow to ensure efficient medication administration and clinical services.
- Collaborate with clinical, nursing, and administrative staff to promote efficient patient flow and continuity of care.
- Maintain patient confidentiality and comply with all organizational policies and applicable regulations.
Benefits
- 100% employer-paid benefits, including short and long-term disability, group-term life insurance, and an Employee Assistance Program.
- 401(k) plan, with company matches up to 3% after 90 days of employment.
- Paid time off.
- Bereavement leave.
- Jury duty leave.
- 9 paid observed holidays.
- Public Student Loan Forgiveness eligibility.
- Ongoing support and free continuing education opportunities across multiple disciplines.
- Top-tier individual and group clinical supervision for professionals seeking CADC and LCAS licensures.
- Bilingual applicants will receive an additional five percent (5%) pay differential, subject to verification of language proficiency.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
