Peer Support Services Supervisor - Durham NC

Pathways to Life•Durham, NC

8d•Onsite

About The Position

Pathways to Life, Inc. is a person-centered behavioral health organization committed to supporting individuals on their recovery journey. Our Peer Support Services (PSS) program in Durham empowers people with lived experience to guide others in finding hope and healing. We are currently seeking a Peer Support Services Supervisor to lead our dynamic team.

Requirements

Must meet the requirements of a Qualified Professional (QP) per 10A NCAC 27G .0104(19).
Must maintain a current, active NC Peer Support Specialist Certification (CPSS).
Demonstrated training in quality supervisory skills.
Deep understanding of the role, ethics, and philosophy of Certified Peer Support Specialists (CPSS).
Experience in behavioral health, recovery services, and staff supervision.
Strong interpersonal, documentation, and organizational skills.

Nice To Haves

Previous experience supervising peer support or recovery-based teams.
Familiarity with NC Medicaid documentation and person-centered planning.

Responsibilities

Provide leadership and oversight to the Peer Support Services program under state guidelines.
Offer monthly (or more frequent) administrative and supportive supervision to CPSS staff, tailored to their experience levels.
Promote the personal and professional growth of Peer Support Specialists within HR standards.
Ensure compliance with the NC Peer Support Specialist Certification Program's code of ethics and philosophy of recovery.
Advocate for the CPSS role across the agency and in the community.
Monitor beneficiary progress through quarterly contact (in-person, telehealth, or audio-only), ensuring alignment with Person-Centered Plans.
Coordinate or conduct beneficiary assessments, if appropriately licensed.
Collaborate with CPSS and beneficiaries to develop recovery-oriented, person-centered plans that support integrated care.
Facilitate or co-facilitate skill-building and recovery groups as needed.
Supervise documentation quality through regular service note reviews and staff meetings.
Evaluate staff performance, set goals, and develop individual supervision plans.
Determine team caseload size based on client acuity and need.
Ensure timely referral and connection to community resources as requested by beneficiaries.
Provide direct peer support services as needed to help manage workload during periods of high demand.