Peer Support Supervisor

Freedom House Recovery Center•Chapel Hill, NC

About The Position

The Peer Support Supervisor will oversee the development and implementation of peer support programs, ensuring services align with organizational goals and best practices in recovery and wellness. This role involves direct supervision and training of Certified Peer Support Specialists (CPSS), fostering a supportive team culture, and engaging with community partners. The supervisor will also be responsible for quality assurance, compliance with regulations, and administrative reporting.

Requirements

Knowledge of the Certified Peer Support Specialist (CPSS) role, including recovery principles, philosophy, and the NC Peer Support Specialist Certification Code of Ethics.
Ability to design, implement, and evaluate peer support programs.
Ability to conduct regular contact with beneficiaries to monitor progress and program effectiveness.
Ability to recruit, train, and supervise Peer Support Specialists.
Ability to provide ongoing coaching, mentorship, and professional development.
Ability to assess strengths and areas for growth and develop individualized supervision plans.
Ability to provide administrative and supportive supervision.
Ability to build and maintain partnerships with community organizations, agencies, and stakeholders.
Ability to promote peer support services to diverse populations.
Ability to advocate for the value of lived experience in service delivery.
Ability to plan and assign work, monitor performance, and evaluate program staff.
Ability to facilitate staff meetings and conduct routine reviews of service documentation.
Ability to determine and manage appropriate caseload sizes.
Knowledge of funding requirements, ethical standards, and applicable state rules and regulations.
Ability to assist in the development and implementation of program policies and procedures.
Ability to prepare and submit regular reports.

Responsibilities

Demonstrate knowledge of the Certified Peer Support Specialist (CPSS) role, including recovery principles, philosophy, and the NC Peer Support Specialist Certification Code of Ethics.
Support and promote the role and value of CPSS within the organization.
Design, implement, and evaluate peer support programs aligned with organizational goals.
Ensure services reflect best practices in recovery and wellness.
Conduct at least one in-person, telehealth, or audio-only contact with each beneficiary within 90 days of Peer Support Services (PSS) initiation, and at least every 90 days thereafter, to monitor progress and program effectiveness, review and document progress toward Person-Centered Plan (PCP) goals, and monitor program performance, collect data, and report on outcomes.
Recruit, train, and supervise Peer Support Specialists.
Provide ongoing coaching, mentorship, and professional development opportunities.
Collaborate with CPSS staff to assess strengths and areas for growth and develop individualized supervision plans.
Provide administrative and supportive supervision at least monthly, or more frequently as needed.
Foster a supportive, collaborative, and empowering team culture.
Build and maintain partnerships with community organizations, agencies, and stakeholders.
Promote peer support services to diverse populations.
Advocate for the value of lived experience in service delivery.
Plan and assign work, monitor performance, and evaluate program staff.
Facilitate staff meetings and conduct routine reviews of service documentation.
Determine and manage appropriate caseload sizes for CPSS staff.
Ensure program practices comply with funding requirements, ethical standards, and applicable state rules and regulations.
Assist in the development and implementation of program policies and procedures.
Prepare and submit regular reports for internal leadership and external funders.