Peer Specialist, Healthy Minds

THE CRISIS CENTER OF TAMPA BAY INC•Tampa, FL

15d•Onsite

About The Position

The Peer Specialist supports participants and their families through the various stages of implementing the OnTrack service model. The role is part of the Success 4 Kids and Families; Healthy Minds department and reports to the Healthy Minds Program Manager, or, in that manager’s absence, the Clinical Director. The position is full-time, non-exempt, and based at the Armenia Resource Center in Tampa, Florida, with daily local travel for client visits. The Peer Specialist provides recovery-oriented support, helps participants articulate personal recovery goals and treatment objectives, and assists them in developing and using skills to achieve those goals. The role connects participants with community resources and external services, supports collaboration and continuity of care, facilitates life-skills support groups, documents case activity, completes outcome forms, and contributes to program quality improvement and community outreach. Duties are performed in an office, clients’ homes, and other community locations. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with infrequent evenings and weekends for meetings, training, or events, as well as assigned on-call hours.

Requirements

High school diploma or equivalent.
Certified Recovery Peer Specialist certification, or willingness to work toward and obtain certification within 120 days of hire.
Personal experience and firsthand knowledge of the symptoms, impact, and treatment of mental health challenges similar to those experienced by the target population.
Strong analytical ability and proficiency with applicable technologies and software.
Effective presentation, written, and verbal communication skills.
Knowledge of community resources.
Ability to collect and evaluate data and prepare reports relating to clients.
Ability to work independently and establish and maintain effective working relationships.
Ability to problem-solve and organize and prioritize work.
Skill in operating Windows-based computer programs.
Knowledge of and compliance with HIPAA regulations and agency policies and procedures.
Ability to work collaboratively as a team member and support partnership building.
Ability to sit for sustained periods and communicate with and assess clients using verbal and nonverbal cues.
Ability to operate office equipment and use personal transportation for local travel.

Nice To Haves

Prior experience in peer-to-peer mentoring.
Bilingual Spanish/English.

Responsibilities

Respond to clients in accordance with agency, contract, and program policies and procedures.
Advocate for services and resources for families.
Assist with and participate in research activities required for grant sourcing and proposals.
Conduct outreach to community partners to inform them about the Healthy Minds program.
Involve staff and other stakeholders in the performance quality improvement process and use data to improve services and outcomes.
Complete required OnTrack training focused on the Peer Specialist role.
Comply with CFBHN fee-for-service requirements.
Work effectively as part of a multidisciplinary team to ensure consumers receive needed services.
Collaborate with staff to identify appropriate community resources and help consumers access those resources, advocating when necessary.
Link clients with external programs and services, including health services, recreational activities, childcare, financial assistance, housing, employment resources, support groups, and transportation.
Help obtain releases of information needed to request records and communicate with other providers, supporting collaboration and continuity of care.
Document case activity promptly as required by program and funder policy.
Complete mental health outcome forms as determined by the program manager.
Provide support to participants and their families.
Assist consumers in articulating recovery goals, determining treatment objectives, and acquiring and using skills to achieve individual recovery.
Facilitate support groups that help participants develop life skills.
Consult with other staff to review cases and develop effective interaction strategies for working with consumers.
Meet productivity standards set by the agency and program supervisor.
Provide on-call coverage as assigned.
Participate in staff meetings, supervision, workshops, and training as requested.
Maintain confidentiality of all consumer-related information.
Perform other duties assigned by the Healthy Minds Program Manager or Clinical Director.