Peer Recovery Ambassador- MA

Aware Recovery Care • Concord, MA

9d • Hybrid

About The Position

The Peer Recovery Ambassador will conduct community outreach to generate qualified treatment referrals. This role involves building and maintaining relationships with healthcare providers, recovery communities, sober homes, clinicians, and community partners. The ambassador will represent Aware Recovery Care at recovery events, meetings, and networking opportunities, educating referral sources about the company's services and treatment programs. A key responsibility is developing and maintaining a portfolio of relationships within the assigned region, serving as the primary point of contact for these partners. Accurate documentation of outreach activities and referral development efforts in the CRM is essential. The role requires professional and ethical communication with referral partners, clients, families, and the public, while meeting assigned outreach and referral development goals. The ambassador will coordinate with cross-functional departments to ensure smooth transitions from initial contact to enrollment in care and perform other related duties as assigned.

Requirements

• Must actively reside within the state of Massachusetts.
• Must be comfortable with travel (25%-50%) and have a valid driver's license, personal vehicle, and active auto insurance.
• High School Diploma or GED equivalent.
• Minimum of 1 year (2 years preferred) of continuous personal recovery from any Substance Use Disorder (SUD) and/or personal experience with addiction in family members or loved ones.
• Proficient in Microsoft Office
• Strong interpersonal and communication skills.
• Comfortable working in a field-based outreach and comfortable speaking to mixed audiences including clinicians, hospital staff, families, and people actively seeking recovery.
• Self-starter with strong motivation and organizational skills.
• Passionate about helping individuals struggling with substance use disorders.
• Ability to work ethically and professionally in sensitive environments.
• Valid driver's license and reliable transportation required.
• Demonstrated ability to maintain ethical and professional boundaries in sensitive environments.
• Knowledge of client-centered communication methods.
• Ability to develop professional relationships with referral partners, treatment facilities and other members of the general public.
• Must be able to self-start and possess excellent time management skills.
• Appreciation and respect for principles of diversity, equity, and inclusion.
• Ability to engage with diverse audiences (age, gender, nationality, race/ethnicity, profession, etc.).

Nice To Haves

• Active or in-progress peer certification (e.g., CCAR, state Peer Recovery Specialist credential) where applicable

Responsibilities

• Conduct community outreach to generate qualified treatment referrals.
• Build and maintain relationships with healthcare providers, recovery communities, sober homes, clinicians, and community partners.
• Attend recovery events, meetings, networking opportunities, and community outreach activities to Represent Aware Recovery Care.
• Educate referral sources about Aware Recovery Care, available services, treatment programs and recovery services offered by the company.
• Develop and maintain a portfolio of relationships with referral sources within the assigned region; serve as the primary point of contact for those partners.
• Maintain accurate documentation of outreach activity and referral development efforts for assigned region.
• Communicate professionally and ethically with referral partners, clients, families and the general public.
• Meet established outreach and referral development goals as assigned by Aware and supervisor.
• Maintain accurate documentation of outreach activity and referral development efforts in the CRM within required timeframes.
• Represent Aware Recovery Care in a professional and recovery focused manner.
• Coordinate with the cross functional departments and teams to ensure smooth handoffs from initial community contact to enrollment in care.
• Perform other related duties as assigned.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Flexible Spending Account (FSA)
• Health Savings Account (HSA) with employer match
• Short-term disability (STD)
• Long-term disability (LTD)
• Life insurance
• Employee Assistance Program (EAP)
• Competitive accrued Paid Time Off (PTO) plan
• 10 paid Holidays
• 2 paid floating Holidays
• 7 Days of Sick Time
• Certification/continuing education eligibility
• Leadership development
• 1 paid day off a year for personal professional development
• 401(k) retirement plan
• Great Place to Work certified recognition
• Dedication to diversity, equity and inclusion
• Growing working environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED