Peer Navigator, Street Medicine (Long Beach/San Pedro, CA) EVERGREEN

Healthcare in Action • Long Beach, CA

3d • Hybrid

About The Position

The Peer Navigator supports members who are experiencing or are at risk of experiencing homelessness with managing their own health in the Long Beach/San Pedro area. This role assists in motivating behavioral changes in patients to improve health outcomes through education, peer support, housing & resource navigation, and the relaying of shared experiences. The Peer Navigator will support the achievement of HIA’s Vision and Goals, particularly housing placement for unsheltered members. This position is a patient-facing role. Employees may be eligible for differential pay.

Requirements

• G.E.D./High School, required plus 3+ years of work experience as defined below.
• Work Experience to include direct work experience, lived experience, training or volunteer work with patients experiencing homelessness, as well as those with active mental health and substance use conditions.
• Other demonstrated relevant experience in similar community settings, for example, working with other disadvantaged groups, and/or outreach will be considered.
• A comparable combination of education/experience and/or training will be considered equivalent to the education listed above.
• Ability to work in a dynamic, outdoors environment.
• Ability to work independently as well as part of a team.
• Ability to organize effectively.
• Ability to prioritize multiple and competing tasks.
• Ability to communicate effectively, including articulating one’s own relevant personal experiences.
• Excellent oral communication skills, as well as strong interpersonal skills.
• Maintenance of reliable transportation
• Proficiency in operating a computer, including logging into and maneuvering around multiple systems such as online timesheets (time and attendance) and call center software.
• Travel 50% or more- Must have a valid driver’s license, automobile insurance, reliable transportation, and clean driving record.
• A background check is required.

Nice To Haves

• Associate's degree preferred plus 2 years of work experience as defined below.
• Bachelor’s degree preferred plus 1-2 years of work experience as defined below.
• HMIS/ Coordinated Entry System, preferred.

Responsibilities

• Build rapport with members by communicating personal experiences with a goal of increasing the likelihood of positive behavior changes.
• Coach members to create and implement strategies that minimize risks associated with the identified common health conditions and behaviors.
• Connect members to appropriate programs to address barriers to care and to enhance compliance.
• Link members to local, county and state services/resources.
• Follow up with members and serve as a member advocate, delivering their medications and other supplies as needed.
• Coordinate and/or accompany members to medical and social services appointments that fall outside of the street medicine unit.
• Introduce tools to promote self-management & self-efficacy.
• Complete all required organization and health plan specific documentation in a timely fashion.
• Enter all patient touch points and encounter notes in HIA’s electronic health records system, member health risk, and update members’ Plan of Care after every street medicine encounter.
• Document all required information in the care management system during phone calls with members.
• Complete and submit a Monthly Audit Checklist assessment, individual care plans, and update member profiles in the Coordinated Entry System/HMIS.
• May occasionally drive the medically equipped van.
• Schedule encounters based on member’s acuity level using the Healthcare in Action electronic health record system.
• Work under the supervision of a Social Worker to ensure proper escalation of cases and coordination of care.
• Other duties as assigned.

Benefits

• Base salary range: $21.78 to $33.00 per hour
• An annual employee bonus program
• Robust Wellness Program
• Generous paid-time-off (PTO)
• 11 paid holidays per year, plus 1 additional floating holiday
• Excellent 401(k) Retirement Saving Plan with employer match.
• Robust employee recognition program
• Tuition reimbursement
• An opportunity to become part of a team that makes a difference to our members and our community every day!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED