Community Navigator (San Ramon, CA)

Ounce of Care•San Ramon, CA

2d•Onsite

About The Position

Ounce Community Navigators are critical members of the team, serving as the face of Ounce within the community. You will be working directly with residents, our housing & community partners, and our broader team to deliver better care & services within affordable housing. In this role you will be a: Outreach & Engagement Specialist: You will proactively engage residents within affordable housing communities, building trust in Ounce's mission. You will find creative ways to engage residents, including door-to-door flyering, hosting community events, tabling, and phone-based outreach. Benefits Specialist & Service Coordinator: You will help residents by scheduling doctor’s appointments, helping them apply for benefits they may be eligible for (e.g., SNAP, TANF, LIHEAP), and acting as their health & wellness advocate. You can balance multiple responsibilities & tasks at once, make and track referrals within our technology platform, and follow through with residents promptly. Relationship Builder: As the face of Ounce within the community, you’ll build trust & respect with residents, convene & listen to residents, and identify their needs proactively. You’ll also work closely with community partners across the San Ramon area, ensuring our residents have access to high quality services and are treated with respect and empathy.

Requirements

Experience navigating government benefits (e.g., SNAP, TANF, LIHEAP, Medicaid) and coordinating care to local organizations.
Excited by “boots on the ground” opportunities, including community organizing.
Enjoy customer-service roles.
Must embody a “residents come first” mentality.
Understand the unique opportunities and challenges affordable housing residents face.
Ability to commute within the broader San Ramon area.

Nice To Haves

Ideally, have lived in the area and/or worked in a community-based role.

Responsibilities

Proactively engage residents within affordable housing communities, building trust in Ounce's mission.
Find creative ways to engage residents, including door-to-door flyering, hosting community events, tabling, and phone-based outreach.
Help residents by scheduling doctor’s appointments.
Help residents apply for benefits they may be eligible for (e.g., SNAP, TANF, LIHEAP).
Act as residents' health & wellness advocate.
Balance multiple responsibilities & tasks at once.
Make and track referrals within our technology platform.
Follow through with residents promptly.
Build trust & respect with residents.
Convene & listen to residents.
Identify residents' needs proactively.
Work closely with community partners across the San Ramon area, ensuring residents have access to high quality services and are treated with respect and empathy.