Peer Navigator - Street Medicine (S Riverside, CA)

Healthcare in Action • Murrieta, CA

1d • Onsite

About The Position

The Peer Navigator supports members who are experiencing or at risk of experiencing homelessness with managing their health in the South County area of Riverside, CA. This role assists in motivating behavioral changes in patients to improve health outcomes through education, peer support, housing & resource navigation, and the relaying of shared experiences. The position is patient-facing and may be eligible for differential pay. Healthcare in Action utilizes a street medicine approach, delivering medical care via a medically equipped van to people experiencing homelessness in various outdoor locations. The organization aims to improve the lives of people experiencing homelessness through quality holistic care and to ensure all people experiencing homelessness have access to quality healthcare that addresses their mental, social, and physical health needs. Healthcare in Action is a member organization of SCAN Group.

Requirements

• G.E.D./High School, required plus 3+ years of work experience as defined below.
• Work Experience to include direct work experience, lived experience, training or volunteer work with patients experiencing homelessness, as well as those with active mental health and substance use conditions.
• Other demonstrated relevant experience in similar community settings, for example, working with other disadvantaged groups, and/or outreach will be considered.
• A comparable combination of education/experience and/or training will be considered equivalent to the education listed above.
• Ability to work in a dynamic, outdoors environment.
• Ability to work independently as well as part of a team.
• Ability to organize effectively.
• Ability to prioritize multiple and competing tasks.
• Ability to communicate effectively, including articulating one’s own relevant personal experiences.
• Excellent oral communication skills, as well as strong interpersonal skills.
• Maintenance of reliable transportation
• Proficiency in operating a computer, including logging into and maneuvering around multiple systems such as online timesheets (time and attendance) and call center software.
• Travel 50% or more- Must have a valid driver’s license, automobile insurance, reliable transportation, and clean driving record.
• A background check is required.

Nice To Haves

• Associate's degree preferred plus 2 years of work experience as defined below.
• Bachelor’s degree preferred plus 1-2 years of work experience as defined below.
• HMIS/ Coordinated Entry System, preferred.

Responsibilities

• Build rapport with members by communicating personal experiences with a goal of increasing the likelihood of positive behavior changes.
• Coach members to create and implement strategies that minimize risks associated with the identified common health conditions and behaviors.
• Connect members to appropriate programs to address barriers to care and to enhance compliance.
• Link members to local, county, and state services/resources.
• Follow up with members and serve as a member advocate, delivering their medications and other supplies as needed.
• Coordinate and/or accompany members to medical and social services appointments that fall outside of the street medicine unit.
• Introduce tools to promote self-management & self-efficacy.
• Complete all required organization and health plan specific documentation in a timely fashion, including entering patient touch points and encounter notes in HIA’s electronic health records system, member health risk, and updating members’ Plan of Care after every street medicine encounter.
• Document all required information in the care management system during phone calls with members.
• Complete and submit a Monthly Audit Checklist assessment, individual care plans, and update member profiles in the Coordinated Entry System/HMIS.
• Schedule encounters based on member’s acuity level using the Healthcare in Action electronic health record system.
• Work under the supervision of a Social Worker to ensure proper escalation of cases and coordination of care.
• Actively support the achievement of HIA’s Vision and Goals and particularly housing placement for unsheltered members.
• May occasionally drive the medically equipped van.
• Other duties as assigned.

Benefits

• Base salary range: $21.78 to $31.25 per hour
• An annual employee bonus program
• Robust Wellness Program
• Generous paid-time-off (PTO)
• 11 paid holidays per year, plus 1 additional floating holiday
• Excellent 401(k) Retirement Saving Plan with employer match.
• Robust employee recognition program
• Tuition reimbursement
• An opportunity to become part of a team that makes a difference to our members and our community every day!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED