Peer Intake Navigator - SC/ OC Anaheim Emergency Shelter-11-145

Salvation Army Careers•Tustin, CA

1d•Onsite

About The Position

The Peer Intake Navigator is responsible for providing intake services to newly referred AES Guests. The Peer Intake Navigator will facilitate a warm Welcome to AES, will verify referral information from referring agency, provide a AES site tour to guest, will conduct an intake and assessment with new guest, will review site guidelines and expectations for living at AES and will provide an on-site services overview with the guest. Peer Intake Navigator will ensure data accuracy and enter intake information and documentation into internal guest database and HMIS (Homeless Management Information System). The Peer Intake Navigator will be supervised and work closely with the Program Supervisor and Program Lead to ensure the move in of new guests is a seamless transition from homelessness to emergency shelter at AES.

Requirements

Must be in good physical health and mental health capable of meeting position demands.
Driving Test and clean MVR check.
Must have ability to communicate effectively and remain positively engaged with co-workers, community members, and residents.
Able to function in a fast-paced, frequently changing environment and be adaptable.
Ability to work under pressure and handle multiple tasks with minimal supervision.
The ability to relate positively and effectively with individuals in crisis.
Must have flexible availability.
Must possess effective time management skills.
Must be able to prioritize intakes and meet expectations.
Must model professionalism and time management skills.
Excellent verbal and written communication skills.
Computer literate; effectively use computerized database for resident file management, with basic skills in Microsoft Office: Microsoft Word, PowerPoint, Excel, and Outlook email.
Ability to type 45 WPM.

Nice To Haves

AA, BA, or equivalent degree (preferred).
2 years of HMIS experience (preferred).
Excellent interpersonal and professional communication skills to deal with residents, co-workers/volunteers, management, and community members.
Bilingual/Bi-literate English/Spanish preferred.

Responsibilities

Will be the first point of contact for new guest referrals or inquiries about referrals.
Will conduct phone screening with referring agencies.
Will cross reference indefinite exit list.
Will schedule intake date and time
Will review referral information.
Will be first point of contact upon arrival on-site.
Will be responsible for placing new guest’s items in bug zapper.
Will provide a warm welcome and site tour.
Will create a safe and inviting space for guest to engage in the intake process: review program guidelines & expectations, obtain Release of Information (ROI) for agencies guest is linked to, conduct homelessness assessment, go over Occupancy Agreement, review AES information for living in communal space: shower, bathrooms, laundry, meals, shuttle times, mail, bikes, pets, vehicles, couples dorms, programming services.
Will assist guest with acquiring guest ID and move in kits: hygiene and linen.
Will show guest bed assignment.
Will conduct New Resident Orientations.
Will maintain intake tracking system to ensure it is current.
Participate in AES “all” staff meetings.
Participate in Programs team meetings, case conferencing, and operations huddles as needed.
Participate in professional development trainings.
Participate in Homeless Service staff meetings and trainings.
Participate in Social Service and Community meetings such as CES weekly match meetings.
Maintain a positive working relationship with all TSA staff and external community partners.
Perform other duties as directed.