Peer Coach - Trainer

Signet Jewelers • Akron, OH

2d

About The Position

Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People – and the love their actions inspire – are what drive us. We’re not only proud of the love we inspire outside our walls, we’re especially proud of the diversity, inclusion and equity we’re inspiring inside. There are dynamic career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Join us!

Requirements

• Excellent verbal and written communication skills
• Attention to detail
• Excellent organizational and time management skill
• Tech savvy - knowledge and proficiency with virtual communication channels such as TEAMS, ZOOM and the ability to trouble shoot system issues with IT
• Must have ability to flex into different shifts outside of normal work schedule in order to support training class timelines. This may require an alternate schedule
• Ability to multi-task in a fast-paced environment

Responsibilities

• Successfully performs current role duties/tasks in their respective position
• Adept at composing and executing Customer First resolutions independently
• Demonstrates a strong desire to work with new hire team members by being encouraging and approachable as they build a strong foundation, prior to transitioning to the production floor
• Assists with coaching new hire team members by answering questions and troubleshooting systems issues with IT both virtually over the mic or via video, chat, and the coach line
• Collaborates with Staffing Specialist to provide necessary support during new hire training classes – This includes taking attendance at the start of each day and closely monitoring the participant list throughout the day, to ensure all team members are present and accounted for throughout each class
• Demonstrates excellent spelling and grammar skills along with good sentence structure during communication
• Ability to communicate clearly in a professional written form while conveying a positive attitude and empathy
• Peer Coaches work 50% of their scheduled time in production role (e.g. call center phones) and 50% of their time coaching, training, or assisting leadership as needed

Benefits

• While active in this role, the team member will receive a $1.00 per hour shift premium beyond current pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed