Peer Coach - Care Coordination (PRCCHCC-01)
About The Position
At New Freedom, we don’t just believe in second chances—we help people thrive because of them. We are a mission-driven, high-performance organization committed to strengthening communities and empowering justice-involved and formerly incarcerated individuals to successfully rebuild their lives. We move fast, expect a lot from each other, and show up every day to do meaningful, impactful work. If you’re driven, collaborative, and energized by making a real difference— this is where you belong. The Care Coordination Peer Coach provides peer support, care coordination, and administrative assistance to members receiving behavioral health and medical services. This role helps ensure continuity of care by coordinating appointments, supporting member engagement, assisting with healthcare navigation, and serving as a liaison between members, providers, and internal teams. The Care Coordination Peer Coach promotes recovery, independence, wellness, and access to services while supporting a positive member experience. This role is ideal for someone who: Is passionate about helping others succeed in recovery Believes in the power of peer support and lived experience Enjoys helping individuals navigate healthcare and support systems Thrives in a collaborative, member-centered environment Enjoys balancing direct member support with care coordination responsibilities Wants to make a meaningful difference every day
Requirements
- Must be 21 years of age or older
- High school diploma or GED required
- Behavioral Health Technician (BHT) designation required
- Peer and Recovery Support Specialist (PRSS) Certification required
- Basic knowledge of patient care practices, medical terminology, healthcare documentation, and support services
- Strong communication, organizational, critical-thinking, and problem-solving skills
- Proficiency with Microsoft Office applications and Electronic Health Record systems
- Ability to work independently while collaborating effectively within a multidisciplinary team
Nice To Haves
- Associate's or Bachelor's degree in Behavioral Health, Psychology, Social Work, Healthcare Administration, Human Services, or a related field preferred
- Experience in substance use treatment, behavioral health, residential treatment, or integrated healthcare settings preferred
- Experience using Kipu or other Electronic Health Record systems preferred
- Additional peer support, recovery, care coordination, or case management experience preferred
Responsibilities
- Coordinating and tracking medical, behavioral health, telehealth, and related healthcare appointments
- Assisting members with scheduling, appointment reminders, referrals, and healthcare navigation
- Escorting members to onsite appointments and helping maintain continuity of care
- Providing recovery-oriented peer support and encouragement
- Assisting members in identifying goals related to wellness, recovery, independence, and self-advocacy
- Supporting engagement in treatment, recovery programming, and community resources
- Communicating member needs and barriers to care with clinical and operational teams
- Maintaining accurate documentation and supporting compliance with organizational and regulatory standards
Benefits
- Competitive pay and strong benefits package
- $0 medical plan option + employer-supported coverage
- 401(k) with match
- Generous paid time off
- Free meals, snacks, drinks, gym access
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
