Peer Advocate (Part-time, SCAN Temp)

SCAN Health Insurance • Long Beach, CA

13d

About The Position

Support SCAN members who are at risk for specific health conditions in managing their health. Through peer support and shared experiences, educate and motivate members to make behavior changes that improve health outcomes and quality of life. This is a part-time temporary assignment of approximately 3–6 months. The person hired must be a current SCAN Health Plan member and available for virtual training during the first week.

Requirements

• Current SCAN Health Plan membership is required.
• Proficiency operating a computer, including logging into and navigating multiple systems such as online timesheets and call center software.
• Excellent communication skills, including the ability to articulate personal SCAN membership experiences.
• Strong interpersonal, written, and verbal communication skills.
• Ability to work independently and as part of a team.
• Strong organizational skills.
• Ability to work in a fast, loud, and changing environment.
• Must be available for virtual training during the first week.
• A background check is required.

Nice To Haves

• High school diploma or equivalent preferred.
• Curiosity about AI and its potential to transform operations and member service.

Responsibilities

• Make outbound calls to SCAN members based on identified health interventions or quality initiatives.
• Build rapport with members by sharing personal experiences as a SCAN member and peer to support health education and positive behavior change.
• Coach members to create and implement strategies to minimize risks associated with identified common health conditions.
• Encourage and assist members who may face obstacles to seeking care.
• Document required information in the care management system during calls with members.
• Maintain client confidence and keep information confidential.
• Use department job aids and training materials.
• Support achievement of SCAN’s vision and goals.
• Contribute to team efforts and complete related results as needed.
• Perform other duties as assigned.

Benefits

• Opportunity to join a team that makes a difference to members and the community.
• Inclusive programs and initiatives, including equal pay, employee resource groups, and inclusive benefits.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED