Pediatric Therapy Front Desk Representative

Regis Remote Office

3d•Onsite

About The Position

The Pediatric Therapy Office Secretary is responsible for supporting the day-to-day administrative and operational functions of the clinic while ensuring professional, organized, and confidential communication with patients, families, providers, and internal staff. This role serves as a key point of contact for scheduling, insurance coordination, patient intake, and general office support to help ensure efficient clinic operations and a positive patient experience.

Requirements

Bilingual in English and Spanish required
Strong organizational and multitasking skills
Professional verbal and written communication skills
Basic computer proficiency, including Microsoft Office and scheduling systems
Ability to work in a fast-paced environment while maintaining attention to detail

Nice To Haves

Previous administrative or medical office experience preferred
Experience in a pediatric therapy, healthcare, or medical office setting is a plus
Knowledge of HIPAA confidentiality standards and healthcare office procedures preferred

Responsibilities

Answer and direct incoming phone calls in a professional and courteous manner
Schedule patient evaluations, re-evaluations, therapy appointments, and follow-up visits
Maintain and manage therapy waiting lists and appointment calendars
Verify insurance eligibility, benefits, and coverage information
Request, track, and follow up on insurance authorizations and referrals
Coordinate physician referrals and maintain accurate patient documentation
Assist with patient intake processes and collection of required documentation
Maintain accurate records within electronic systems and ensure timely data entry
Communicate effectively with families, providers, therapists, and insurance representatives
Support general administrative and front office operations as needed
Ensure compliance with HIPAA regulations and maintain strict patient confidentiality