Pediatric Heart Transplant Assistant

Intermountain Health

1d•$22 - $34•Onsite

About The Position

The Transplant Assistant II - Transplant Navigator facilitates effective clinic organization and patient care by serving as a communication link between the patients, staff, physicians, hospital departments or other outside health care entities. Ensures compliance to CMS requirements for communication to families and donors. Develops and maintains systems for data management to meet requirements and for reporting to internal and external consumers of the information. Is responsible for navigating patients through multiple testing, consultations and / or treatments that patients receive in transplant through ongoing and extensive interaction with the patients and transplant coordinators. Assists in the determination of the most appropriate strategies and logistics to execute the plan of care that is initiated and outlined by the transplant provider. Navigators are responsible for understanding and applying treatment plans, SOP's and disease specific criteria to each patient, in order to assist the patient in moving through the transplant process, or in acute management of organ failure. The Transplant Assistant II - Transplant Navigator is assigned to a specific department supporting one or more patient populations and the transplant care management team. Duties may vary by setting and they generally work under limited supervision, while acting on their own initiative and direction. Typically, the Transplant Assistant may orient and educate other clerical positions. The position interacts with patients to gather information that is used by others for their treatment and maintains complete and timely medical records and reports. They correspond with patients, their families, insurance providers, etc. in a professional and effective manner and communicate effectively and work collaboratively with physician(s), utilizing the chain of command appropriately as needed. Assists with insurance prior authorization for procedures / transplants / medications with payers, receiving and prioritizing requests and sending clinical information for authorization of services and provides triage for all incoming calls. Maintains an adequate inventory of supplies, office supplies, patient education materials and equipment to meet clinic requirements. Transplant Assistant II - Transplant Navigator collaborates with clinicians to coordinate and track medical care, ensuring patients’ complete health maintenance and transplant related testing are completed and reported. Collaborates with team members to maintain appropriate clinic load, and appropriately identifies and accommodates special needs. Communicates with patients on plan of care and routine test findings and manages the logistics of a patient's on-going pre- and post-transplant care, including evaluations at certain milestones, varied procedures / testing / results and discussions of progress. Collects pertinent information from family donors and / or volunteer donors and the process of arranging for appropriate lab testing locally or nationally. Participates in marketing the program, community awareness and education, and supportive activities to increase volume and enhance patient satisfaction. Understands, educates, supports and acts as a liaison to referring physicians and contributes to program databases regarding protocol and patient data.

Requirements

Certified Nurse Assistant (CNA) or Medical Assistant (MA) if working at Primary Children's Hospital.
Basic Life Support Certification (BLS) for healthcare providers.
Demonstrated experience working in a complex role with patient coordination and tracking responsibilities.
Demonstrated staff or customer service leadership experience.
Computer skills including word processing, spreadsheet applications, email, appointment scheduling, registration, billing, and electronic medical records.
Effective interpersonal and communication skills.
Strong analytical, writing, and critical thinking skills.
Ability to organize, coordinate, prioritize, and work independently on projects.
General office skills (i.e., typing, faxing, and filing).
Expertise in department-specific competencies or job skills.

Nice To Haves

College course related to healthcare, business, and/or computer/information systems.
Medical Assistant certification Level II or III, or five years CNA experience in a mixed hospital and clinic setting with working in a complex role patient coordination and tracking responsibilities.
Two years of experience in a Transplant Assistant or similar health care role including: scheduling, reception, medical records, filing, prior authorization and insurance authorization, Medical Terminology and telephone triage.
Leadership experience (i.e., providing training to others in their job duties, coordinating the work of others, coordinating projects, acting as a team lead).
Spanish speaking / interpreter skills.

Responsibilities

Serves as a communication link between patients, staff, physicians, hospital departments, and outside health care entities.
Ensures compliance with CMS requirements for communication to families and donors.
Develops and maintains systems for data management for reporting to internal and external consumers.
Navigates patients through multiple testing, consultations, and treatments.
Assists in determining appropriate strategies and logistics to execute the plan of care.
Understands and applies treatment plans, SOPs, and disease-specific criteria.
Orients and educates other clerical positions.
Interacts with patients to gather information for treatment.
Maintains complete and timely medical records and reports.
Corresponds with patients, families, and insurance providers professionally.
Communicates and works collaboratively with physicians, utilizing the chain of command.
Assists with insurance prior authorization for procedures, transplants, and medications.
Provides triage for all incoming calls.
Maintains an adequate inventory of supplies, office supplies, patient education materials, and equipment.
Collaborates with clinicians to coordinate and track medical care.
Ensures patients' complete health maintenance and transplant-related testing are completed and reported.
Collaborates with team members to maintain appropriate clinic load and accommodate special needs.
Communicates with patients on the plan of care and routine test findings.
Manages the logistics of a patient's ongoing pre- and post-transplant care.
Collects pertinent information from family donors and/or volunteer donors and arranges for appropriate lab testing.
Participates in marketing the program, community awareness, and education.
Acts as a liaison to referring physicians.
Contributes to program databases regarding protocol and patient data.