Pediatric Dental Front Office/Treatment Coordinator

Grace Dental•Menlo Park, CA

5d•Onsite

About The Position

We are a growth oriented pediatric dental practice which prioritizes exceptional dental care to children of all needs and abilities, an outstanding work culture, and strives to leave a positive footprint within our community. We are looking to grow our front office team with a positive, driven, patient-centric individual! We have a strong belief that each team member creates value in their own role by maximizing their skills and knowledge. We are seeking an individual who has a commitment to excellence in their actions, words, and intentions; seeking to be the best version of themselves while striving to continuously grow and innovate to better serve our team and patients. This is ideal for a motivated and professional individual seeking long term employment.

Requirements

Understand and comply with policies and procedures associated with a dental practice.
Understand and comply with HIPAA regulations.
Exceptional customer service and phone skills.
Proficient in Microsoft Office (Word, Excel).
Organized self-starter and motivated problem solver.
Clear and effective communication skills (both written and verbal).
Ability to work collaboratively with colleagues of all levels and build cross-functional relationships.
High school diploma or equivalent.
2+ years dental treatment coordinator experience or previous front-office experience in a dental practice.

Nice To Haves

Knowledge of dental terminology a plus.

Responsibilities

Maintain communication with patients via online platform, text and/or email.
Handle patient reception.
Manage/File Patient Charts/Records.
Collect and post patient payments as needed.
Educate, discuss and present the dentist's recommended treatment plan to the patient after the dentist has provided a diagnosis.
Verify and then discuss dental benefits and pre-estimates; present fees to patients.
Enter accurate patient benefit information into Dentrix system.
Manage daily schedule to ensure production goals are consistently being met.
Post/Enter pre-treatment estimates into system.
Call patients to schedule treatment as applicable to their treatment plan.
Track and call patients who do not schedule or whose treatment is incomplete.
Follow-up: Call and/or send letters to patients that have missed their scheduled appointment within their treatment plan.
Building positive and productive relationships with referral partners for business growth.
Document services rendered and other related information in patient's charts following each appointment.
Provide support to office personnel when primary responsibilities are complete.
Maintain up-to-date knowledge about practice services offered.