Pediatric Clinical Care Representative RN
About The Position
The Pediatric Clinical Care Representative serves as the first point of contact for patients and parents, handling phone inquiries in a fast-paced pediatric environment. This role is dedicated to delivering exceptional patient care and guidance, ensuring families receive accurate and timely support. The ideal candidate will possess outstanding customer service skills, strong clinical judgment in pediatric nursing, and proficiency with computers and typing. While this position offers the flexibility of remote work, it requires in-person training and occasional on-site presence to address technical issues that prevent remote work.
Requirements
- State of Maine residence is required
- High school diploma or equivalent required
- Graduate of an accredited school of nursing required
- Previous experience in a primary care or hospital setting required
- Proficient computer knowledge and accurate typing skills with Windows based programs, including electronic medical records programs
- Ability to proficiently use telephone system
- Excellent typing and computer ability while simultaneously maintaining a telephone conversation
- Ability to consistently meet and adhere to performance and quality metrics
- Compassion, empathy, and teaching ability, as patients and/or parents may require instruction for self-care/care of child and/or symptom management
- Strong organizational and critical thinking skills
- Unencumbered, active RN licensure in the State of Maine
Nice To Haves
- Triage experience preferred
Responsibilities
- Manages incoming calls in a fast-paced environment, triaging clinical inquiries of varying complexity and determining the most appropriate care setting for patients, including office visits, urgent care, or the local emergency department.
- Provide excellent customer service to patients and/or parents, InterMed colleagues, and vendors.
- Remains calm in high-stress situations, utilizing crisis intervention skills when appropriate.
- Monitors telephone inquiries within EMR.
- Assess and prioritize patient needs via patient portal inquiries.
- Refills prescriptions according to standard protocol.
- Provides test results according to standard protocol.
- Provides patient education under provider’s direction.
- Obtains medical records information
- Referral information
- Schedules/reschedules appointments
- Maintains flexibility and willingness to work as a team member
- Displays ability to prioritize and handle multiple tasks and computer applications
- Exhibits excellent professional judgment, technical skills and phone skills
- Maintains strict confidentiality in alignment with HIPAA (Health Insurance Portability and Accountability) guidelines and InterMed policies.
- Performs other duties to support the mission, vision and values of InterMed.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
