Pediatric Audiology Assistant

Yale New Haven Health•New Haven, CT

8d•Onsite

About The Position

Under the direction of the Program manager of the Pediatric Audiology Program at Yale New Haven Children's Hospital, the Audiology assistants functions are to perform clerical duties and ordering of hearing devices for the pediatric population. Primary responsibility includes constant communication with pediatric audiologists to ensure patients needs are met. A key responsibility includes organizing the incoming and outgoing supplies for patients and coordination of supplies across multiple centers. Attention to detail and self-motivation is critical for this position. Successful candidates will be able to work well with a team and improve the current workflow in the position.

Requirements

High School diploma.
1 to 2 years functioning in an administration support role is required.
A good working knowledge of the EPIC electronic medical system is required, as well as prior experience with insurance authorizations and communications.
Good interpersonal skills are a must.
A good working knowledge of personal computer software packages (Word, Excel, PowerPoint) is a must.
A working knowledge electronic medical record system.

Nice To Haves

Some business courses at the college level or technical school experience strongly preferred.
Working knowledge of hearing devices preferred.
Hearing aid Technician certification a plus- not required
Knowledge of medical terminology- audiology terminology is a plus.

Responsibilities

Work with the pre-determination team at YNHH to ensure insurance benefits for hearing aid patients are available at the time of the scheduled appointment
Ensure referral shell is in the referral tab
Check prior to patients hearing aid evaluation to make sure that benefits are verified
Communicate with patients as requested by the Audiologists
Assist with management of the Pediatric Audiology work queue to ensure patients are scheduled accurately
Review schedules to determine errors and/or room conflicts
Ensure correct scheduling codes are being utilized for patient appointments
Communicate effectively with the team to ensure patients have the devices and supplies they need
Complete charges in the charge review work queue to ensure proper charge amount to patients, insurance companies and third party payers
Manage clinical supplies and order necessary supplies through INFOR and in a local database to ensure fiscal responsibilities
Order, track and check in hearing aids and ear molds for rehabilitation patients through INFOR and in EPIC
Order, track and check in cochlear implant and implantable supplies/repairs in EPIC
Complete patient appointments and follow up needs
Contact patients to schedule hearing test and hearing aid checks; hearing aid evaluations, hearing aid pickup appointments
Ensure compliance with documentation, billing and compliance for YNHHS and regulatory agency requirements
Send out reports, documentation and other necessary paperwork to patients, schools, educational audiologists, Birth to Three providers to ensure continuity of care for patients and families
Work with Pediatric Audiologists and Otolaryngologists to develop and maintain a hearing loss database to track individuals with hearing loss and keep a list of intervention choices
Attend meetings with ENT physicians
Provide follow up either via phone or letter form to patients with the need for follow up or new intervention options
Be a liaison between families and the pediatric audiology team to express concerns, needs and ensure the patient is well cared for
Is flexible to meet the changing needs of the program including support for the pediatric audiologists