PED Systems Analyst

Capgemini • Seattle, WA

1d • $43,984 - $105,600 • Onsite

About The Position

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Requirements

• 5+ years of solid experience in technical support, helpdesk operations, retail technology support, or related environments.
• Experience working in Agile projects.
• Capable of conceptualizing latest technology landscape requirements and driving technical solutions.
• Strong understanding of various technology components and their capabilities.
• Works in a team covering business and technology with representatives from client to produce overall quality delivery.
• Experience with helpdesk operations and account provisioning processes.
• Strong analytical thinking to examine system issues, identify root causes, and connect components in an efficient manner.
• Excellent problem-solving skills to resolve complex technical challenges and provide effective solutions and troubleshooting.
• Strong knowledge of activities across every phase of delivery from incident management to post-production support.
• Hands-on experience with ServiceNow, Jira, Meraki, and Splunk.
• Experience with remote management tools and supporting geographically distributed users and systems.
• Knowledgeable in software distribution, deployment, and support processes.
• Experience performing general network troubleshooting and connectivity issue resolution.
• Ability to work effectively in ambiguous situations and adapt to changing priorities, schedules, and workflows.
• Strong attention to detail and commitment to operational excellence.
• Excellent communication skills with experience supporting customers, store partners, and external stakeholders.

Responsibilities

• Navigate stakeholder expectations while ensuring alignment on technical deliverables.
• Partner with business and technology teams to understand requirements and translate them into technical solutions.
• Provide support for PED (Pin Entry Device) rollout initiatives across retail environments.
• Document, maintain, and share detailed resolution steps and technical troubleshooting procedures.
• Ensure operational stability and minimal downtime of core retail payment systems on a daily basis.
• Demonstrate empathy towards store partners and proactively identify opportunities to improve support experiences.
• Establish cross-functional, collaborative relationships with business, technology, and store partners.
• Communicate complex ideas an

Benefits

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed