Pearson Test Center Administrator

Montana Tech•Butte, MT

2d•Onsite

About The Position

The Pearson Test Center Administrator position at Highlands College is responsible for ensuring secure exam delivery and providing superior customer service in a comfortable and friendly environment. Key duties include adhering to all testing procedures and company policies, checking in candidates, verifying identification, explaining the exam process, proctoring/invigilating candidates during testing, and troubleshooting technical issues with internal departments. The role requires flexibility in work hours and days and the ability to work effectively in a quiet testing environment.

Requirements

High school diploma or equivalent is required.
Minimum of 1 year customer service experience.
Must be flexible in work hours and days.
Beginner to intermediate experience in Microsoft Office (Word, Excel and Outlook).
Must be able to sit for long periods of time and also escort candidates to and from testing room.
Must be able to bend, stoop and lift up to 20 lbs. with reasonable accommodation.
Must be comfortable in a quiet testing environment, including the ability to hear soft voices and see details from a distance.

Nice To Haves

Three years of customer service experience.
Intermediate experience in Microsoft Office (Word, Excel and Outlook) and IT troubleshooting skills.
Experience proctoring or invigilating exams is highly preferred.

Responsibilities

Provide secure exam delivery and superior customer service in a comfortable, friendly environment.
Comply with all testing procedures and strictly adhere to company policies using careful judgment.
Check in testing candidates, verify identification, and explain the exam process.
Proctor / invigilate candidates while testing.
Troubleshoot with internal departments to fix technical issues.
Other duties as assigned.

Benefits

Medical, Dental, and Vision Insurance with low deductibles and comprehensive coverage.
Generous employer contribution toward monthly health care benefits worth $6.08 per hour.
5.9% retirement employer contribution for eligible employees.
11 Holidays per year.
3 weeks of Annual Leave to start.
Generous sick leave policy that can be used for sick children, doctor and dentist appointments as well as bereavement.
6 credits of coursework free per year (fees not included).
Life and Disability Insurance.
Reduced tuition for dependents after 4 months of employment for eligible employees.
Employee Assistance and a Wellness Program.
Optional Retirement Plan for eligible employees.
Possible remote work days with supervisor approval and eligible positions.