Test Center Administrator

Prometric • Norwalk, CT

19h • Onsite

About The Position

Prometric is a leading provider of technology-enabled testing and assessment solutions for licensing and certification organizations, academic institutions, and government agencies. They support over 7 million test takers annually across 180 countries, with a mission to deliver high-quality, innovative testing solutions. The Test Center Administrator (TCA) is the public face of Prometric in test centers globally, working in fast-paced environments to support individuals taking critical exams. This role involves verifying candidate identification, monitoring exams, and enforcing strict policies to maintain exam integrity. Prometric employs more than 600 TCAs worldwide, who are recognized for their ability to manage the computer-based test center environment.

Requirements

• High school diploma or equivalent required
• Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.)
• Must be 18 years of age to qualify
• Ability to communicate professionally and effectively with candidates and coworkers
• Ability to write detailed and accurate reports and correspondence
• Ability to multi-task and handle small tools, pack equipment for shipping or unpack for installation
• Familiar with Microsoft Windows-based computer programs and applications (including but not limited to MS Office, Outlook, Explorer-web browsing)

Nice To Haves

• College experience a plus

Responsibilities

• Maintain and apply expert knowledge of test center policies, practices and procedures
• Greet examinees and verify identification
• Perform required security checks including the use of wands
• Continuously monitor candidates as they complete exams
• Report and/or resolve candidate issues with urgency
• Maintain secure environment and materials in the test center at all times
• Ensure every candidate receives a fair and comfortable testing experience
• Report any occurrences outside company guidelines
• Ability to be flexible with scheduling based on Prometric days of operations
• Represent Prometric's vision, mission and values
• Safeguard the test center from misconduct
• If applicable, digitally scan and record candidate fingerprint identification

Benefits

• 12 Paid Holidays Off annually based on work schedule and start date
• No selling or quotas
• Office setting environment
• No inventory, stocking, floor moves or overnight shifts!
• Paid training
• Sick time prorated based on start date
• 401K
• Employee Assistance Program
• Vision
• FSA
• Legal
• Vacation

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED