PDI & Service Center Operations Manager - Coaches

Daimler Truck AG•Jacksonville, FL

12d•$128,000 - $164,000•Onsite

About The Position

Manage Daimler Coaches North America PDI (Pre-Delivery Inspection) /Service center as profit center and safeguard performance targets and financial targets. Deliver high quality PDI and services to all customers. Make delivery quality and customer satisfaction #1 objective for all workshop personnel. Lead the workshop staff in managing their daily operations. Comply with Customer Service & Parts policies and procedures. Comply with national and local regulations regarding work safety and environmental protection.

Requirements

Bachelor degree and 8 years of relevant experience in automotive, commercial vehicle industry sales or progressive customer service role, is required.
5 years of proven experience in managing a workshop, PDI center or production plant
Leadership and management skills, with an ability to motivate others
Understanding and ability to explain complex technical product in details
Ability to work with people at various levels from shop floor to senior management
Excellent communication, presentation, interpersonal, problem-solving, and organizational skills.
Proficient in MS Office, typical computer systems / skills
Problem-solving: able to use critical and creative thinking to identify and resolve issues with products, programs and orders.
Time management and organization: master a variety of organization methods, to handle multiple projects at one time and completing tasks efficiently and accurately.
High level of personal and professional integrity, honesty and accountability.
An attached resume is required.

Nice To Haves

Independent self-starter, able to master various software platforms with minimal direction.
Communication: Must have excellent verbal and written communication skills with strong professional conversation etiquette.
Understanding and ability to explain complex product details and processes, act as a consultant to define most suitable configuration options / capabilities and subsequent processes.
Previous experience in a Retail Motor Vehicle Dealership business – Car or Truck/Bus
CDL with P endorsement a plus
German language skills a plus.

Responsibilities

Manage the planning of the import of Tourrider units with expediters/customs in coordination with DCNA and Daimler Buses/MBT
Manage and execute the vehicle pickup at the port
Completion of the delivery protocol and reporting to the delivery plant in case of damages, or missing parts/systems
Plan and managing PDI inspection after receiving the coaches in the PDI center, check for open campaigns and recalls before coach delivery to the customer
Planning, budgeting and managing of the PDI installations of the local retrofits, like 110 volt outlets, wheelchair lift etc. according the guidelines.
Manage and document warranty start dates with the different suppliers.
Document all retrofits in VeDoc
In case of later delivery to the customers, manage coach storage, exercise process (storage protocol) and final internal inspection before delivery to the customer (including check for open campaigns and recalls)
Manage and record keeping of all documents of the delivery process (delivery protocol, PDI, warranties for the retrofits…)
Maintain active, timely and accurate CRM records (Novis) and inform Aftermarket and Service Partners about the delivery of each coach
Co-ordinate resources, (operational and human) schedules, activities and job flow in the PDI center including job scheduling and labor allocation for day to day operations.
Define the investment plan (tools, workshop equipment) in close cooperation with the Head of Aftermarket
Define local service strategy in order to cope with business challenges and future customer requests
Develop the workshop to a center of competence for coach repairs
Implement the required IT system for the repair and maintenance processes
Monitor budgeting and forecasting of all workshop activities (profit & loss, general and administrative expenses etc.)
Drive the achievement of quantitative and qualitative targets; initiate corrective actions where necessary
Ensure that coaches are maintained and repaired (incl. roadside assistance, pre-delivery inspections, retrofits etc.) according to Daimler standards
Conduct specific studies (profitability, productivity, quality, planning etc.) at the request of CSP management
Monitor and report, feedback product quality situation to Head of Aftermarket, creating of technical products reports (TRP)
Define and assign tasks to all team members
Monitor and communicate individual and team performances/results to team members
Assess staffing needs and define the number of technicians required based on actual PDI and service demand
Challenge and support staff and identify areas for development and training needs
Follow-up and follow-through of all training needs with personnel department
Ensure high quality services to all customers
Make customer satisfaction #1 objective to all workshop personnel, provide a service that goes above and beyond customers’ expectations

Benefits

annual variable pay bonus program
eligible for the use of a company vehicle
401k company contribution with company match up to 8% as well as non-elective company contribution of 3 - 7% depending on age.
starting at 4 weeks paid vacation
13+ calendar holidays
8 weeks paid parental leave
employee assistance program
comprehensive health care plans and wellness programs
onsite fitness (at some locations)
tuition assistance and volunteer paid time off
short-term and long-term disability plans.