PCH Manager of Training and Quality

Baptist Healthcare System • Jeffersontown, KY

8d

About The Position

BHMG Patient Connection Hub - Louisville Job Summary: The Patient Connection Hub (PCH) is designed to be a premier health contact center that provides patients, families and referring physicians multiple pathways to connect to Baptist Health. The goal of the PCH is to deliver a high-quality and integrated Baptist experience; ensuring that patients receive the correct care, from the appropriate provider in right timeframe. The PCH Manager of Training and Quality is responsible for developing/building training content and facilitating new employee and ongoing staff training on multiple systems including Epic, Finesse, Cisco, OnBase, etc. The manager will be responsible for developing and organizing training content relevant to a diverse group of employees and skill sets. Responsibility includes coordinating with the Epic Ambulatory, Technology, BHMG Training and Support teams and the Manager(s) of the PCH scheduling team(s). The instructor must also successfully complete the Epic Credentialed Trainer program.

Requirements

• Associate's degree from an accredited educational institution required, or higher.
• Two years of job-related experience required.
• Must obtain Epic Instructional Design certification or accreditation in one or more applications within 6 months of hire.

Nice To Haves

• Bachelor’s preferred, associate’s degree and/or experience will be considered.

Responsibilities

• Developing/building training content
• Facilitating new employee and ongoing staff training on multiple systems including Epic, Finesse, Cisco, OnBase, etc.
• Developing and organizing training content relevant to a diverse group of employees and skill sets.
• Coordinating with the Epic Ambulatory, Technology, BHMG Training and Support teams and the Manager(s) of the PCH scheduling team(s).
• Successfully complete the Epic Credentialed Trainer program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees