PC Technician (Active Secret Clearance)

TEKsystems • Bridgeport, WA

6d • $29 - $34 • Onsite

About The Position

Our client is hiring a Senior IT Support Specialist in Bridgeport, WA. In this role you will provide both remote and onsite technical, operational, and training support to users. As a Senior IT Support Specialist you will support escalated problems from the help desk, as well as provide second-tier support to end-users for PC, server, mainframe applications, and hardware.

Requirements

• Active Secret Clearance
• Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications)
• Must have valid driver's license.
• Experience supporting Windows 10, and MS Office 2013
• Experience using Remedy or a similar ticketing system.
• Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments.

Nice To Haves

• Experience maintaining Xerox, Lexmark, HP, or Ricoh printer devices (i.e. installing maintenance kits)
• Prior USACE/ACE-IT experience
• Experience working in a DoD environment
• Experience supporting Office 365

Responsibilities

• Provide second-tier support to end-users for PC, server, mainframe applications, and hardware.
• Handle problems that the first-tier help desk support is unable to resolve.
• Install and test personal computers, printers, and other peripherals, configure operating systems, load shrink-wrap programs and other application software programs.
• Troubleshoot printer, computer, and peripheral incidents, perform hardware and software diagnostics, and coordinate needed repairs.
• Resolve computer system problems, including coordination between users and components of a local area network, and participate in the evaluation of system configuration and software.
• May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
• Simulate or recreate user problems to resolve operating difficulties.
• Recommend systems modifications to reduce user problems.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed