PC Technician

ASM Research•Remote,

About The Position

Carries out moderately complex information systems and/or information technology tasks within more than one discipline, such as application support, database administration, software quality assurance/quality control, software engineering, network telecommunications, and infrastructure operations of administration, analysis, engineering and design. Monitors and supports the information technology and systems infrastructures. Conducts moderately complex analysis including planning, designing, and evaluating a variety of information technology tools. Serves as the back up to respond to user requests for system needs and upgrades or handles request that are more complex. Troubleshoots and resolves complex problems in an efficient manner with little to no supervision. Implements standards for computer operations for compatibility between hardware and software, according to specifications and parameters. Administers, runs tests on, and maintains operating system and related software. Schedules, performs, and monitors system backups and, when necessary, performs data recoveries. Performs root cause analysis, diagnostics, and monitoring on various production systems. Identifies opportunities for process improvements and works with team members to implement efficiencies. Effectively creates and maintains relevant systems documentation and user guides. Actively engaged in the planning and designing of new platforms and integrating new technologies into existing infrastructure. Evaluates new technologies and releases. Conducts cost analysis of newly designed platforms and technologies. Creates and reviews technical systems recovery plans to reduce down time if a system outage were to occur. Reviews the problem management register and identifies actions. Applies scripting methodologies to automate related tasks.

Requirements

Bachelor’s Degree in Information Technology, Computer Science or a related field or equivalent relevant experience.
4-6 years of experience in information technology, systems administration or other IT related field.
Advanced knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams.
Applies standard methodology, techniques, procedures and criteria.
Ability to analyze, troubleshoot and resolve more complex system hardware, software or networking related problems.
Ability to plan and coordinate the deployment of new technology and resolve technical problems individually and as a project participant.
Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.
Exceptional customer service skills.
Experience with cloud infrastructure, digital workspace and storage technology.

Responsibilities

Monitors and supports the information technology and systems infrastructures.
Conducts moderately complex analysis including planning, designing, and evaluating a variety of information technology tools.
Serves as the back up to respond to user requests for system needs and upgrades or handles request that are more complex.
Troubleshoots and resolves complex problems in an efficient manner with little to no supervision.
Implements standards for computer operations for compatibility between hardware and software, according to specifications and parameters.
Administers, runs tests on, and maintains operating system and related software.
Schedules, performs, and monitors system backups and, when necessary, performs data recoveries.
Performs root cause analysis, diagnostics, and monitoring on various production systems.
Identifies opportunities for process improvements and works with team members to implement efficiencies.
Effectively creates and maintains relevant systems documentation and user guides.
Actively engaged in the planning and designing of new platforms and integrating new technologies into existing infrastructure. Evaluates new technologies and releases.
Conducts cost analysis of newly designed platforms and technologies.
Creates and reviews technical systems recovery plans to reduce down time if a system outage were to occur.
Reviews the problem management register and identifies actions.
Applies scripting methodologies to automate related tasks.