PC Technician

TEKsystems•Bridgeport, WA

4d•$29 - $34•Onsite

About The Position

TEKsystems is hiring a Sr IT Support Specialist in Bridgeport, WA. In this role you will provide both remote and onsite technical, operational, and training support to users. As a Sr IT Support Specialist you will support escalated problems from the help desk, as well as provide second-tier support to end-users for PC, server, mainframe applications, and hardware.

Requirements

Must have an Active Secret clearance
6+ years of professional, applicable IT experience
Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications)
Must obtain appropriate DoD 8570 IA Computing Environment Certification within 6 months of employment.
Must have valid driver's license.
Experience supporting Windows 10, and MS Office 2013
Experience using Remedy or a similar ticketing system.
Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments.

Responsibilities

Provide second-tier support to end-users for PC, server, mainframe applications, and hardware.
Handle problems that the first-tier help desk support is unable to resolve.
Install and test personal computers, printers, and other peripherals, configure operating systems, load shrink-wrap programs and other application software programs.
Troubleshoot printer, computer, and peripheral incidents, perform hardware and software diagnostics, and coordinate needed repairs.
Resolve computer system problems, including coordination between users and components of a local area network, and participate in the evaluation of system configuration and software.
May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
Simulate or recreate user problems to resolve operating difficulties.
Recommend systems modifications to reduce user problems.