Pc Technician

Arizona Department of Administration•Phoenix, AZ

11h•Onsite

About The Position

This position is required to provide IT Desktop Support for Arizona Department of Health Services personnel. This position will provide 2nd tier computer support for ADHS to include desktops, and computer peripherals. This position is responsible for routine testing and analysis of Local Area Network hardware and software and for monitoring LAN performance and recommending corrective action when necessary. In addition, this position will serve as a technical resource to Desktop Support technicians, installs and maintains midrange operating systems, test Lab Environment, and related software to ensure stable performance, evaluates system specifications, input/output processes, and working parameters for hardware/software compatibility, and troubleshoots networking and operating system problems. This position is required to support the Health Services (HS) domain with approximately 2,400 users. This position supports multiple platforms and or applications, Health Emergency Operations Center, Preparedness Activations, Active Directory, and other application servers as assigned.

Requirements

Deep knowledge of PC hardware and Windows software including operating systems, Microsoft Office, ODBC/databases.
Understanding of networking concepts.
Knowledge of Apple devices and enrollment into a MDM system.
Requires at least three years full-time desktop support experience, or at least one of the following certifications: Comp TIA A+, Microsoft MCDST.
Intermediate knowledge of data management and systems administration is preferable.
Google platform.
Performance Management (PM), and Continuous Quality Improvement (CQI) and Lean methodologies.
Advanced troubleshooting.
Strong customer service.
Working with non-technical audiences.
comp TIA A+, oral and written communication skills.
Ability to monitor division goals and objectives effectively and adjust work-plans as needed.
Ability to collaborate with staff on technical problems and assist in developing means to correct problems.
Ability to communicate effectively in both written and verbal formats and provide on-going consultation and technical assistance in an efficient and effective manner.
Ability to interpret state and federal regulatory/management laws, rules and guidance.
Ability to diagnose hardware issues down to the component level.
Ability to support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination.
Driver’s License
Must possess a valid level one fingerprint clearance card issues pursuant to A.R.S. §36-113.
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Nice To Haves

Associate’s degree plus 1 –3 years of experience in desktop support (or equivalent experience).

Responsibilities

Hardware upgrades, PC deployments, and ticket resolution.
Software installation, and configuration.
Diagnose hardware/software issues.
Provide training and assistance to staff.
Prepare reports and document resolutions.
Other duties as assigned as related to the position.

Benefits

Affordable medical and dental insurance plans
Paid vacation and sick time
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program)
10 paid holidays per year
Wellness program and plans
Life insurance
Short/long-term disability insurance
Defined retirement plan
Award winning infant at work program
Credit union membership
Transit subsidy
ADHS Student Assistance Pilot Program