PC Technician I

POOLCORP • Covington, LA

1d • Onsite

About The Position

POOLCORP is the world's leading distributor of outdoor living products, with over 445 Sales Centers in 13 countries and a team of more than 6,000 dedicated employees. We are committed to meeting customer needs with pride and professionalism. Our network includes SCP Distributors, SCP Distributors International, Superior Pool Products, National Pool Tile, Pinch A Penny, and Horizon Distributors. We offer numerous opportunities for career growth and advancement, supported by comprehensive training programs. POOLCORP values integrity, trust, diversity, and innovation, fostering a family-oriented, hometown culture within a strong, stable, and growing business. We are seeking a professional IT Technician with experience in a large company enterprise support role, help desk/support call center experience, and/or onsite repair or other technical support positions. PC Techs will install, troubleshoot, and repair computer systems, hardware, and computer peripherals, demonstrating a working knowledge of existing POOLCORP support technologies. The ideal candidate will possess advanced troubleshooting strategies, a desire to learn and implement innovative technologies, competent and efficient communication skills with users, and an aptitude for flexibility and multi-tasking in a challenging environment.

Requirements

• Minimum 1-year experience supporting a Microsoft centric PC environment.
• Understanding of how to troubleshoot issues within Active Directory.
• Working knowledge of Microsoft Teams, O365, Dynamics.
• Working knowledge of Citrix Remote Desktop and streaming applications.
• Working knowledge of Windows 10 / 11.
• Working knowledge of Microsoft O365.
• Working knowledge of TeamViewer, VNC, and other remote assistant services.
• Ability to document progress on case work and projects.
• Ability to develop documentation to assist in training of other technicians and knowledge share (KB database creation).
• Demonstrated verbal and written communications skills.
• Demonstrated organizational skills.
• Ability to learn and incorporate emerging technologies.

Nice To Haves

• Full or Contract experience in a large company enterprise support role.
• Help desk / support call center experience.
• Onsite repair or other technical support position experience.

Responsibilities

• Manage a comparable case assignment load as assigned by management.
• Work independently in an efficient manner until a case is completed to user satisfaction.
• Work on various small projects, or parts of larger projects, and drive progress to complete necessary work.
• Prepare and image machines for field deployment.
• Replace internal components of computer assets.
• Install software and perform required maintenance.
• Troubleshoot issues in multiple support disciplines simultaneously and ensure work is completed to the satisfaction of senior PC Techs and other IT management.
• Represent POOLCORP IT in all situations in the best possible ways and serve as a guide to those around them, setting an example of superior user support.
• Report on site daily to the IT Headquarters in Covington, Louisiana.

Benefits

• Medical, Dental, Vision, and Prescription Drug coverage with Flexible Spending Accounts and Wellness Programs
• 401 (k) with generous company match
• 13 days of paid time off (PTO) & 8 Paid Holidays (PTO increases with tenure!)
• 100% employer paid Life Insurance and Long-Term Disability Insurance
• Paid Parental Leave
• Fully Funded Tuition Education Programs
• Bonus Programs that include Employee Recognition and Referrals, Summer Madness, and Annual Performance
• Employee Stock Purchase Plan
• Employee Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed