PC Technician I

Central Carolina Community College•Sanford, NC

3d•Hybrid

About The Position

Central Carolina Community College is committed to being an employer of choice, grounded in excellence, integrity, respect, collaboration, innovation, and leadership. We provide a supportive, growth-focused workplace where professionals can thrive while helping students access first-class educational and workforce opportunities. Join us in shaping futures, strengthening our region, and contributing to a mission-driven culture rooted in service and opportunity. The PC Technician's role is to support and maintain in-house computer systems, desktops, peripherals, and instructional technology. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation and instructional technology performance. The person will also troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required. This position may have occasional travel between campuses and for training. Occasional after hours may be required.

Requirements

Associate degree in related field (IST, Programming, PC Tech) or equivalent experience
Accurately document instances of hardware failure, repair, installation, and removal in work order system
Must be highly detail-oriented and organized with good analytical and problem-solving abilities
Must display excellent verbal and written communication and interpersonal skills
Ability to work effectively with others

Responsibilities

Performs general maintenance tasks, troubleshoots and repairs computer systems, computer peripheral equipment, along with instructional technologies such as classroom projectors and interactive touch displays throughout the organization
Includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance
Identifies, researches, and resolves technical problems
Responsible for preventive maintenance for all of the colleges’ computers and peripherals
Responsible for installation of all software for all faculty, staff, and classrooms
Responsible for movement form documentation for all computers & peripherals
Responsible for calling Manufacturer tech support for computer & peripheral repair, maintenance or returns
Provide assistance for the Helpdesk when needed
Communicate with staff and faculty regarding hardware and software issues
Other duties as assigned
Recognizing and respecting the variety of experiences and contributions represented by all of our students, employees, and community, the PC Technician I will encourage a learning environment where everyone is supported and valued for their unique perspectives and experiences and will foster and promote the participation of all members of our diverse communities.