Pc Technical Support

TEKsystems•Tipp City, OH

2d•$23 - $25•Onsite

About The Position

Provide on-site desktop support for all hardware. Setup, configure, install and maintain end users' desktop computers and peripherals, both on production line and in offices. Provide technical support for production and office personnel on computers, phones, and printers. Implement and maintain network servers, including active directory accounts. Break/fix support for network, server, and end user devices. Provide support for industrial printers. Manage and track hardware inventory and e-waste. Windows 10 support. Mobile RF device and workstation PC support. Perform other duties as required and assigned.

Requirements

Excellent problem solving skills
Ability to work under pressure
Ability to make critical decisions in a timely manner
Good communication and writing skills
Ability to multitask and prioritize numerous critical tasks
The ability to cope with a demanding workload and fast paced environment
Work involves operation of personal computer equipment.
Duties may also involve occasional stooping, crawling and lifting of up to 50 lbs. in order to install or check the installation of network devices and cabling.
Must be able to climb ladder to reset wireless access points
Climb Man ladders that are up to 20-25 feet (built-in ladders some with a cage and some without to get to cat walks and mezzanines where you have to duck under wires and a/c systems - while carrying hardware that needs to be replaced.

Nice To Haves

Mainly responsible for keeping production computers up and running but also need to understand how to look at a router or switch if there are issues with the network, might have to re-image computers from time to time, and have to go through ladder training to climb a ladder when a wireless access point needs to be reset.

Responsibilities

Provide on-site desktop support for all hardware
Setup, configure, install and maintain end users' desktop computers and peripherals, both on production line and in offices
Provide technical support for production and office personnel on computers, phones, and printers
Implement and maintain network servers, including active directory accounts
Break/fix support for network, server, and end user devices
Provide support for industrial printers
Manage and track hardware inventory and e-waste
Windows 10 support
Mobile RF device and workstation PC support
Perform other duties as required and assigned
Keeping production computers up and running
Look at a router or switch if there are issues with the network
Re-image computers from time to time
Go through ladder training to climb a ladder when a wireless access point needs to be reset