PC Support Coordinator (#c794)

NextDeavor • Ft. Worth, TX

6d • Onsite

About The Position

This is a full-time, primarily onsite role supporting the organization's end users. The PC Support Coordinator will provide frontline technical support to improve system and user efficiency. Responsibilities include diagnosing and resolving routine hardware and software issues, routing complex problems to specialists, and delivering on-site support across standard business hours (1st Shift, Mon-Fri, 7:00am - 3:30pm).

Requirements

• High school diploma or equivalent required
• Typically 2+ years of directly related technical support experience
• General knowledge of PC operations, office applications, e-mail, and PC operating systems
• Proficiency in diagnosing and resolving personal computer hardware and software issues
• Strong communication skills to collect problem details and instruct users through diagnostics
• Ability to manage multiple assignments through prioritization and sound judgment

Nice To Haves

• Prior on-site support experience is preferred over remote-only support
• Associate or bachelor's degree acceptable
• Trade school course completion, AA, or equivalent training in computer services or repair

Responsibilities

• Respond to telephone, voicemail, e-mail, and in-person requests; evaluate and prioritize support requests and attempt resolution while the user is on the line
• Diagnose and isolate system problems by interviewing users and guiding them through preliminary diagnostic steps
• Log and track calls, maintain history records and problem documentation, and prepare standard reports
• Provide updates, status, and completion information to users and team leads via voicemail, e-mail, or in person
• Install hardware, software, upgrades, and peripherals (monitors, keyboards, printers, disk drives) as needed
• Create user documentation, develop training materials, and deliver basic technical presentations to improve user adoption
• Identify recurring problems and alert the appropriate technical area; apply continuous improvement methods to enhance processes and service quality
• Evaluate basic ergonomics issues and advise on workstation setup when appropriate
• Support cross-functional tasks and project work as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED