PC Services Technician (Sheriff's Office)

County of San Juan•Sheriff's Office, NM

About The Position

Under general supervision, maintains, inventories, repairs, deploys, and troubleshoots Sheriff’s Office desktop and laptop computers. Installs PC and network software; provides training and technical help desk support to employees; trains employees in Microsoft Office and proprietary software; and assists with network support and troubleshooting. The role also supports telephone systems, databases, servers and workstations, websites, and in-car video camera systems, and contributes to department planning and budgeting.

Requirements

High school diploma or GED equivalent.
Two years of computer maintenance and operations experience.
Valid State of New Mexico driver’s license, or ability to obtain one within six months of employment.

Nice To Haves

Technical training in the computer field.
IT Technician certifications.

Responsibilities

Troubleshoot individual PC hardware and software problems, diagnose issues, make repairs, and assist with network troubleshooting and mapping ports, switches, and computers.
Repair and replace equipment such as modems, printers, scanners, CD/DVD-ROM drives, and hard drives; upgrade memory and processors.
Track, inventory, and move PCs between substations; configure software and network connections.
Assist with maintenance and updates of the telephone system, configure it for new and transferred users, and train end users on phone sets and voicemail.
Create and maintain databases in Microsoft Access and SQL; determine user needs, develop databases and reports, and train users.
Train employees to use Microsoft Office and help them develop job-related files and templates.
Assist with department budget development and collect data for the five-year strategic plan; assist with implementing the plan.
Assist with Active Directory group policy administration.
Assist with basic website maintenance and repairs.
Schedule and perform server and workstation backup procedures as requested.
Maintain and troubleshoot in-car video camera systems.
Use, process, and navigate the County’s electronic ERP system as appropriate to the position’s needs.
Perform other related duties as assigned.