Jail Clerk - Sheriff's Office

Salt Lake County•Salt Lake City, UT

5d•Onsite

About The Position

The Jail Clerk provides prisoner services, including scheduling, receiving, and checking in visitors; telephone services; screening prisoner mail; and direct delivery of commissary merchandise. The position works in the Salt Lake County Jail, a locked-down facility, and has direct contact with prisoners. The clerk schedules prisoner visits and book-and-releases, answers and routes calls, provides information about Jail policies and prisoner matters, checks in and orients visitors, and coordinates professional visits. The role also monitors movement and waiting-area cameras, performs visitor warrant and record checks, screens prisoner communications and mail for violations or contraband, documents prisoner behavior, processes prisoner property and funds, and maintains prisoner and commissary records. Additional duties include handling inter-office mail, kites, grievances, and outgoing mail; receiving and distributing commissary and welfare items; exchanging information with other agencies and jurisdictions; and assisting with training new employees. The position involves rotating shifts and assignments, weekends, holidays, and possible call-outs at any time.

Requirements

One year of clerical or administrative support experience.
Pass a required background check through fingerprinting and enroll in the continuous RAP Back (Record of Arrest and Prosecution Back) program in accordance with County Human Resources policy requirements.
Pass a data entry skills test.
Operate standard office equipment.
Follow verbal and written procedures and instructions.
Communicate effectively verbally and in writing.
Have knowledge of general office procedures and standard administrative duties, professional telephone etiquette, general office equipment, computer operations and techniques, filing methods and techniques, customer service concepts and principles, and applicable laws, rules, regulations, policies, and procedures.

Responsibilities

Pre-schedule prisoner visits, verify and record visitor information, and answer questions about Jail policies, booking, charges, bail amounts, and incarceration length.
Schedule book-and-releases.
Answer and route calls to employees; assist attorneys, judges, and bail bondsmen with call-in questions; assist callers who receive threatening calls from inside the Jail; and receive serious injury, illness, or death notifications.
Direct incoming calls to specific departments and answer civilian questions and concerns about Jail departments.
Check in and orient visitors, and coordinate professional walk-in visits from legal advisors, clergy members, and healthcare providers.
Monitor movement and waiting-area cameras, direct visitors to appropriate areas, and facilitate movement to and from visitation areas.
Run visitor warrants and record checks using BCI, III, and the Offender Management System (OMS).
Screen incoming and outgoing prisoner mail, email, magazines, newspapers, and books for irregularities or violations; monitor for contraband, biohazard material, protective orders, unauthorized prisoner-to-prisoner communications, and criminal activity in incoming letters.
Document prisoner behavior for disciplinary purposes.
Process incoming items and prisoner property; obtain prisoner signatures and perform notary services.
Receive funds through the mail, prepare deposits, and update prisoner accounts in OMS.
Pick up and deliver inter-office mail, prisoner kites, and grievances; process outgoing mail and return mail with insufficient postage to prisoners.
Accept pre-packaged commissary deliveries, maintain inventory, distribute merchandise to prisoners, complete daily and monthly financial and inventory records, and deliver weekly welfare items.
Update OMS and commissary tracking systems and exchange information with other agencies and jurisdictions by telephone, email, or correspondence.
Assist in training new employees.