PC Provisioning Technician

Awecomm•Troy, MI

3d•Onsite

About The Position

Awecomm is an exciting IT services company delivering exceptional solutions to the small and midsize market. We are a nationally recognized top technology provider and are honored to be a Best & Brightest workplace 5 years and counting. Our unique service platform provides complete IT solutions for our clients so they can focus on their core business. We help our clients innovate with technology and process, enabling their growth and success. Our client partnership is central to our shared success. Overall, our core purpose is to help great people advance and great companies thrive. At Awecomm, our values are core to our mission to be passionately supporting 25,000 great people: Be Transparent – open and honest is not optional Be Helpful – enthusiastic, flexible, supportive, and team oriented Be Exceptional – together we can go beyond great, and be exceptional. If you share our values, are excited about our mission, and are looking for a career where you can be exceptional and work with an exceptional team, Awecomm may be the place for you. What you will be doing As a PC Provisioning Technician (we call this position an Onboarding Technician), you will be assisting the Support Operations Team in set-up and deployment of new equipment (laptops, desktops, etc.) for clients. The set-up will include installing new Windows OS and client software to ensure optimal performance. You will also be assisting the support team in completing hardware upgrades or resolving issues that require onsite support. You will work closely with our centralized Service desk and Onboarding teams in order to ensure successful delivery of requested services that exceed client expectations. This is an excellent position for someone with technical experience as well as customer service experience that wants to grow their career in IT.

Requirements

Strong organizational and planning skills to ensure a great hardware upgrade process for the client and efficient process for the team
Exceptional attention to detail
Excellent communication and documentation skills
Proven ability to provide exceptional client service
Proven ability to know limits and seek assistance
Strong focus on team success
Ability and passion to continuously learn new technologies in a fast-paced environment
Basic technical skills and/or ability to learn the following: Windows OS, Workstation imaging and prep for deployments, Laptop and Desktop Hardware troubleshooting, Email and Active Directory user setup, Intune PDQ

Nice To Haves

Excited to work with the latest technology and cybersecurity solutions
Own your experience, and be proud of it
Excited and passionate about learning new technology
Want to collaborate with others to solve problems and find a better way
Always looking to make improvements – continuous improvement focus and really enjoy making an impact
Drive and ambition to grow and initiate change
Put the needs of others, especially clients, first
Excited to come to work every day and help the TEAM succeed
Flexible and have a positive attitude
Ambition for advancement and your own continuous improvement commitment
Career focused – want to grow and prepare for your next role at Awecomm

Responsibilities

Prepare, deploy and install hardware/software for clients
Organize, track, and prioritize workload to exceed client expectations
Manage, track, and report on hardware and software assets for clients
Capture, track, and manage technical upgrade requests effectively and document in ticketing system
Follow procedural documentation to setup and provision a variety of different technologies
Assist in providing onsite technical support as required from the centralized Helpdesk team for issues that cannot be resolved remotely