PC NETWORK TECH
About The Position
Under the direction of the Technical Manager and or I.S. Director, this individual shall be assigned the following job duties: Provide PC Operating system, PC software application support, hardware and minimal network support to all end users per Help Desk procedures. Assess users' needs. Make recommendations to the Helpdesk/Desktop Lead on hardware platforms and PC software applications to meet required needs. Keeps current on changes in technology. After PCs are purchased, burned-in, and tested, install the operating system and all software applications. Coordinate the replacement or repair of all PCs, printers, and modems following desktop and helpdesk procedures. Maintain documentation on all PCs in the hospital and satellite offices. Set up all modems and communications software to all satellites and physicians' offices. Assist the Computer Operations area when Operations personnel are not available. Develop an implementation plan with each user and in monitoring the learning curve to ensure proficiency on the use of PC applications. (Non help desk related) Help users design their work areas to support the use of their PCs in their work environment. Maintain Preventive Maintenance Program. This role involves strong customer service skills and the ability to provide first-level technical support to employees and patients in a fast-paced setting. Candidates must be able to communicate effectively, multitask, and follow defined support and escalation processes.
Requirements
- Three to five year's experience in PC support break/fix.
- Able to handle some troubleshooting issues with telecommunications etc.
- Clear Communication Skills Both Written And Verbal
- Knowledge Of Basic Computer Programs
- Able To Keep Confidential Information Regarding Patients, Team Members
- Able To Withstand Crisis Situations
- Has Skills To Provides Customer Service To Patients, Team Members And Visitors
- Experience With Excel, Power Point, Word, Visio, Etc.
Responsibilities
- Provide PC Operating system, PC software application support, hardware and minimal network support to all end users per Help Desk procedures.
- Assess users needs.
- Make recommendations to the Helpdesk/Desktop Lead and Level 2 staff on hardware platforms and PC software applications to meet required needs.
- Keeps current on changes in technology.
- After PCs are purchased, burned-in, and tested, install the operating system and all software applications.
- Coordinate the replacement or repair of all PCs, printers, and other peripherals per Desktop and helpdesk procedures.
- Maintain documentation on all PCs in the hospital and satellite offices.
- Provide recommendations for refining the image process for all PC's, Virtual devices etc.
- Continue to look for best practice solutions for image and automate as much as possible for efficiency.
- Assists helpdesk staff with new or improved processes to address devices deployed.
- Will stand in and take calls at times for helpdesk when short staffed sheer volume of calls.
- Develop an implementation plan with each user and in monitoring the learning curve to ensure proficiency on the use of PC applications. (Non helpdesk related)
- Help users design their work areas to support the use of their PCs in their work environment.
- Maintain Preventive Maintenance Program.
Benefits
- Competitive compensation
- Wellness benefits (medical, dental, vision and prescription)
- Sign-on and Referral Bonuses for select positions
- Tuition Assistance up to $5,000
- Paid Time Off
- Long Term Sick accrual
- Employer Contribution Plan
- Free Short and Long-Term Disability for Full Time employees
- Zero copay for drugs on prescription plan for certain conditions
- College Bound 529 Savings Plan
- Life Insurance
- Beebe Perks via Work Advantage
- Employee Assistance Program
- Pet Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
