PC NETWORK TECH II

Beebe Healthcare•Lewes, DE

About The Position

Under the direction of the Technology Manager and or I.S. Director, This individual shall be assigned the following job duties: Make recommendations to the I.S. Services Lead on hardware platforms and PC software applications to meet requirements. Keeps current on changes in technology. Maintains documentation on all PCs in the hospital and satellite offices. Coordinates required resources related to major desktop projects which could consist of new office deployments or relocations as well as major system upgrades. Keeps abreast of the current state of computer and network hardware as well as software developments and assists other members of the Information Systems staff with technical problems. As needed, evaluates new computer software for possible hospital use. Serves as an escalation point of contact for the Level 1 staff and computer operators requiring assistance with the assignments as well as staff scheduling in the absence of the I.S. Services Lead. Coordinates with the network team to ensure the hospital owned desktop computers have the latest approved security patches. Experience with Microsoft Endpoint Configuration Manager (MECM), endpoint image creation, patch management, application packaging, Microsoft Intune, PowerShell, and Microsoft SharePoint.

Requirements

Will accept three to five years experience in PC support break/fix.
Must be able to work effectively in a team environment and manage projects in order to meet timelines with specified deliverables.
Able to handle end to end troubleshooting issues with all aspects of the Beebe Information Systems to include network and telecommunications systems.
Clear Communication Skills Both Written And Verbal
Knowledge Of Basic Computer Programs
Able To Keep Confidential Information Regarding Patients, Team Members
Able To Withstand Crisis Situations
Has Skills To Provides Customer Service To Patients, Team Members And Visitors
Experience With Excel, Power Point, Word, Visio, Etc.
Associates Degree in related field

Responsibilities

Provide PC Operating system, PC software application support, hardware and minimal network support to all end users per Help Desk procedures.
Assess users needs.
Make recommendations to the Helpdesk/Desktop Lead on hardware platforms and PC software applications to meet required needs.
Keeps current on changes in technology.
After PCs are purchased, burned-in, and tested, install the operating system and all software applications.
Coordinate the replacement or repair of all PCs, printers, and other peripherals per Desktop and helpdesk procedures.
Maintain documentation on all PCs in the hospital and satellite offices.
Define and refine the image process for all PC's, Virtual devices etc.
Continue to find best practice solutions for image and automate as much as possible for efficiency.
Assists helpdesk staff with new or improved processes to address devices deployed.
Will stand in and take calls at times for helpdesk when short staffed sheer volume of calls.
Develop an implementation plan with each user and in monitoring the learning curve to ensure proficiency on the use of PC applications. (Non help desk related)
Coordinates the required resources related to major desktop projects which could consist of new office deployments or relocations as well as major system upgrades.
Keeps abreast of the current state of computer and network hardware and software developments and assists other members of the Information Systems staff with technical problems.
As needed, evaluates new computer and network software for possible hospital use.
Serves as an escalation point of contact for the Level 1 staff and computer operators requiring assistance with the assignments assigned to them as well as staff scheduling in the absence of the Desktop Lead.
Coordinates with network team to ensure the hospital owned desktop computers have the latest approved security patches.