PC/LAN TECH

UHS•Raleigh, NC

4d•Onsite

About The Position

Universal Health Services (UHS) is a leading healthcare services provider, recognized as a Fortune 500 corporation with annual revenues of $15.8 billion in 2024. Headquartered in King of Prussia, PA, UHS employs approximately 99,000 people across its subsidiaries, which operate acute care hospitals, behavioral health facilities, outpatient facilities, and more in the U.S., Puerto Rico, and the UK. UHS is committed to fostering an environment of mutual respect and equal employment opportunities for all applicants and employees.

Requirements

One or more years of experience in a Microsoft Windows environment.
Knowledge of Microsoft Office Suite.

Nice To Haves

Associates degree or 4-year degree in an information systems-related major.

Responsibilities

Provide technical support for networking technologies for administrating and managing the setup, maintenance, and repairing of network systems and system components.
Resolve and troubleshoot any malfunctions involved with networks or network components.
Troubleshoot any malfunctions with the phone and camera systems.
Apply systems analysis techniques and procedures, including consulting with users, to determine hardware, software, or system functional specifications.
Design, document, test, create, or modify computer programs related to machine operating systems.
Develop and/or implement efficient and cost-effective software solutions for particular problems.
Prepare manuals and user guides for training purposes and for the use of users.
Troubleshoot day-to-day problems with software and hardware and fix them in a timely manner.
Recommend the need for new software and hardware systems to management. Works with UHS-BH Corp IT with research, bids, and purchase orders.
Upgrade software solutions as well as hardware systems to solve problems as and when they arise.
Maintain, monitor, and coordinate the use and installation of software and hardware components according to company policy.
Update knowledge about the latest programming techniques and technologies.
Continuously work toward improving the performance of the systems.
Work closely with management and other teams in achieving organizational goals.
Serve as the facility liaison with Corporate IT.
Provide PC network support for the user community.
Function as a help desk for the facility.
Install and troubleshoot PC equipment.
Resolve users' software-related issues within the scope of assigned security protocol as authorized by BH-CORP-IT.
Maintain software/hardware inventories.
Document all PC systems and software.
Participate in monthly IT Webinars.
Assist with special projects.
Perform routine maintenance on PC equipment.
Provide first-level support for phone systems.
Provide first-level support for closed-circuit television systems.
Provide off-hour support as needed.
Order and update company's cell phones.
Provide first-level support for network printers.