PC Hardware Technician

Lifespark Careers•St. Louis Park, MN

7d•Onsite

About The Position

We are seeking an on-site PC Hardware Technician who will handle hardware troubleshooting and remediation, policy and best practice identification and implementation, hardware documentation and training, hardware staging, handouts, and installs, assistance with Tech101 computer staging, and supporting the IT Helpdesk as needed. Lifespark is a complete senior health company headquartered in St. Louis Park, Minnesota. Since 2004, we’ve been helping seniors stay healthy, navigate their healthcare options with confidence, and live fuller, more independent lives as they age. That’s where our people come in – from accounting and health technology to front-line nurses, advanced practice professionals, caregivers and everything in between, we are all invested entrepreneurs focused on helping people age magnificently.

Requirements

A+ Certification (or willingness to learn)
Technical support: 1 years (Preferred)
At least 1 year of corporate hardware and asset management
Ability to independently prioritize and execute tasks according to SLA
Ability to effectively prioritize escalations and daily workload
Ability to problem solve technology related issues.
Ability to identify and implement process procedures and documentation
Associates degree in Computer Science or equivalent work experience

Responsibilities

PC Build / Repair - Installing desktop hardware, software and peripherals as needed
Identify opportunities for process improvement, make formalized proposals, and engage in training and implementation
Research and make recommendations on hardware standards (e.g. new phone or laptop models)
Resolve tickets according to SLAs
Prioritize and drive hardware escalations to resolution
Accurately maintain tickets in a timely manner
Deploy, maintain, and repair technology equipment (Win, Mac, IOS and Android based)
Create and update documentation for all work aspects
Perform helpdesk tasks and assist employees with any IT related issues related to hardware
Image machines and handle device accounts in AD
Complete warranty work on damaged equipment
Ensure asset inventory records are updated in relation to ticket resolution
Coordinate shipping/handling of hardware
Provide hardware related customer service and troubleshooting support
Manage building tech inventory and follow technology standards and practices.
Aid IT Services Manager with various projects or tasks.
Assist with hardware disposal
Duties as assigned.