PC Deployment / IT Desktop Support Technician

TEKsystems • Saint Joseph Charter Township, MI

3d • $16 - $17 • Onsite

About The Position

Our client, a large Healthcare System throughout the Midwest, has multiple openings to support a project to upgrade their technology. This will involve replacing old PCs and upgrading to new devices in Windows 11. We are looking for IT Technicians that can work 1st shift on-site.

Requirements

• Diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications
• Swap out laptops/desktops and deploy Windows 11
• Assist all users with any logged IT related incident when called upon
• Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary
• Accurately record, update and document requests using the IT service desk system
• Install and configure new IT equipment
• Resolve incidents and upgrade different types of software and hardware
• Resolve incidents with printers, copiers, and scanners
• Maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner

Nice To Haves

• CompTIA Certifications are desirable for this role

Responsibilities

• To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications
• Swapping out laptops/desktops and deploying Windows 11
• To assist all our users with any logged IT related incident when called upon
• To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary
• To accurately record, update and document requests using the IT service desk system
• To install and configure new IT equipment
• To resolve incidents and upgrade different types of software and hardware
• To resolve incidents with printers, copiers, and scanners
• To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner

Benefits

• Medical, Dental, and Vision Benefits Offered from Day One
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed