PBX

Methodist Health System • Dallas, TX

13d

About The Position

Provide operator services, police dispatch, emergency systems monitoring, and alert/code paging for physicians, visitors, and staff. The role supports the mission, vision, values, and strategic goals of Methodist Health System and requires professional communication, customer service, adaptability, and the ability to work under time constraints in a fast-paced environment. The position may require a flexible schedule at various campuses within the MHS system.

Methodist Dallas Medical Center is the flagship hospital of Methodist Health System, a 595-bed acute care teaching and referral hospital. It serves as a Level I Trauma Center and Certified Comprehensive Stroke Center in southern Dallas and has additional specialized programs and services.

Requirements

• Able to handle stressful situations and make timely decisions.
• Able to organize work and the work area under time constraints in a fast-paced environment.
• Able to communicate professionally and effectively, orally and in writing.
• Able to work a flexible schedule at various campuses within the MHS system.
• Computer skills, including familiarity with operating systems and applications such as Microsoft Office.
• Demonstrates adaptability and can flex the schedule and perform other departmental duties as needed.
• Demonstrates good customer service skills, listens to and understands customer needs, and follows up to ensure mutual satisfaction.
• Demonstrates initiative and is a self-starter.
• Six months of experience in multi-line phone operation and radio dispatching required.

Nice To Haves

• Six months of communications experience in a healthcare or hospital setting preferred.

Responsibilities

• Answer and direct incoming calls and provide assistance and directory services.
• Attend annual safety training and complete required safety training.
• Dispatch appropriate personnel during emergencies, alerts, and group-contact situations using paging, radio, and electronic notification tools.
• Maintain activity logs for the Police Department, engineering, and other staff as directed or required.
• Monitor alarms, including code red, code blue, alert I/II, and code EMRT, and respond according to policy.
• Monitor the fire system and panic alarm system and respond according to policy.
• Provide dispatching services for the MHS Police Department, engineering, and other staff using two-way radio communication on campus.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed