PBX Operator

Shepherd Center • Atlanta, GA

7d • Onsite

About The Position

The PBX Operator is a highly interactive role, answering and directing calls and providing information to the outside community as well as internal patients, visitors, and staff. This role also directs and addresses inquiries of front entrance walk-in traffic.

Requirements

• High School Diploma or equivalent.
• One year PBX experience, receiving and directing large volume of incoming calls, preferably in a healthcare setting.
• Excellent interpersonal and communication skills.
• General computer experience required.

Responsibilities

• Answers all incoming PBX calls for the hospital, interviewing callers and directing calls to the appropriate location.
• Clearly conveys and receives messages to meet the needs of all stakeholders.
• Understands and meets the needs of customers, responding with courtesy, clarity, and accuracy to all inquiries.
• Greets and provides information to patients, families, vendors, and all other visitors.
• Monitors the work environment to ensure functionality, safety, and teamwork.
• Ensures optimal coverage for shifts they are responsible for and reports any problems perceived, potential, or real to Supervisor in a timely manner.

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED