PBX Operator

Everline Resort & Spa • Olympic Valley, CA

1d • Onsite

About The Position

Everline Resort & Spa is seeking a professional, service-oriented PBX Operator to join our People & Guest Services team. The PBX Operator is responsible for providing exceptional telephone and communication services to resort guests, visitors, and colleagues while serving as an important point of contact for the overall guest experience. The ideal candidate is personable, calm under pressure, highly organized, and able to manage multiple communication channels while maintaining a professional and welcoming demeanor.

Requirements

• Previous hospitality, customer service, hotel, call center, or telephone experience preferred.
• Excellent verbal communication and listening skills.
• Professional telephone etiquette and a positive attitude.
• Strong attention to detail and ability to multitask.
• Basic computer skills and ability to learn resort systems.
• Ability to remain calm and professional in a high-volume environment.
• Flexible availability, including evenings, weekends, holidays, and overnight shifts as needed.

Nice To Haves

• Demonstrate knowledge of Lake Tahoe and surrounding areas to assist guests with local information and recommendations.

Responsibilities

• Answer and direct incoming telephone calls promptly, professionally, and courteously.
• Provide accurate information regarding resort amenities, outlets, services, operating hours, directions, and local attractions.
• Handle guest requests and inquiries and coordinate with appropriate resort departments to ensure timely resolution.
• Process wake-up calls and other guest telephone requests accurately.
• Monitor and respond to emergency, security, and operational communications in accordance with resort procedures.
• Maintain accurate knowledge of resort operations, room types, amenities, outlets, events, and activities.
• Communicate effectively with Front Office, Housekeeping, Engineering, Security, Food & Beverage, Spa, Recreation, and other departments.
• Use the resort telephone system, computer systems, radio communication, and other communication technology as required.
• Document guest requests, messages, incidents, and follow-up information accurately.
• Assist with emergency procedures and follow established communication protocols during emergencies.
• Maintain confidentiality of guest information and resort operations.
• Demonstrate knowledge of Lake Tahoe and surrounding areas to assist guests with local information and recommendations.
• Maintain a professional, positive, and courteous attitude at all times.
• Resolve guest concerns whenever possible and escalate issues appropriately when additional assistance is required.
• Maintain a clean, organized, and professional work area.
• Follow all resort policies, procedures, safety standards, and service standards.
• Perform other duties and responsibilities as assigned by management.

Benefits

• Competitive pay and comprehensive benefits for eligible employees.
• Employee discounts on resort dining, spa services, retail, and other resort experiences.
• Discounted stays and travel opportunities through CoralTree Hospitality.
• Access to resort amenities, including the fitness center, pools, hot tubs, hiking trails, and other recreational amenities, subject to applicable employee policies.
• Ski and recreation discounts and opportunities to enjoy Palisades Tahoe and the surrounding Lake Tahoe area.
• Employee dining and resort discounts.
• Opportunities to work and build a career in a premier Lake Tahoe mountain resort.
• A dynamic year-round environment with opportunities for professional growth and advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed