PBX Operator (Full-Time Year-Round)

Pyramid Global Hospitality•Chatham, MA

12d•Onsite

About The Position

Pyramid Global Hospitality is seeking a PBX Operator for their Chatham Bars Inn property. This role is responsible for managing incoming calls, directing them to the appropriate destinations, and ensuring a smooth and professional communication experience. The operator will also collaborate with various departments such as housekeeping, engineering, food and beverage, recreation, and the spa to follow up on "Knowcross" items daily. The company emphasizes a "People First" culture, offering a supportive and inclusive work environment with opportunities for growth and development. Chatham Bars Inn is a Forbes Five-Star resort located in Chatham, Massachusetts, known for its blend of history, luxury, and New England charm.

Requirements

Superior organizational skills
Superior customer service skills including proper telephone etiquette
Ability to work well in a team setting as well as individually
Ability to enjoy a fast-paced environment
Excellent multi-tasking skills
Ability to follow direction well
Flexibility with schedules and hours
Able to work weekends and holidays

Responsibilities

Responding to incoming calls in a timely manner and directing callers to the appropriate destination, providing a smooth, clear, and professionally courteous communication practice.
Working directly with various departments including housekeeping, engineering, food and beverage, recreation, and the spa on all “Knowcross” follow up items on a daily basis.
Maintaining confidentiality, security, and integrity of guest and organizational data.
Ensuring Leading Hotels of the World Service Standards are met with each call.
Ensuring release of information is consistent with all privacy policies.
Obtaining necessary information and transferring calls to correct extensions.
Providing hotel information to callers as appropriate.
Responding quickly and accurately to disaster and emergency situations as required, remaining calm.