PBX Operator (Full Time)
About The Position
The PBX Operator operates a multi-position switchboard to relay incoming and outgoing calls. They perform miscellaneous communications and clerical duties, operate radios, beeping and paging systems, and operate mutual aid radio and monitor emergency codes. This role acts as an information center for visitors and outside callers when auxiliary workers are off duty and is responsible for documenting necessary information regarding LCMHS Emergency Codes. The position requires the ability to do shift work as required, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requirements
- High school diploma or equivalent.
- Basic computer skills.
- Capable of clear and succinct verbal and written communications.
- Possess a high level of patience and tenacity.
- Capable of rapid problem identification and resolution.
- Effective communication skills, solid team player and a commitment to providing excellent patient service and professionalism.
Responsibilities
- Answers all incoming calls and relays to proper stations.
- Direct callers in need of language line assistance.
- Monitor generator, fire and medical gas panels for trouble and report to maintenance/ security.
- Answers questions of callers according to hospital policies and regulations.
- Monitor Metasys system for alarms and alerts.
- Notify proper department.
- Routes call to proper departments, personnel and patient rooms.
- Pages authorized personnel over intercom system.
- Makes necessary announcements regarding visiting hours and other notifications (announces Codes).
- Acts as information center for visitors and outside callers when auxiliary workers are off duty.
- Responsible for documenting necessary information regarding LCMHS Emergency Codes.
- Pages and/or calls personnel on call during off hours for other hospital staff.
- Monitors arrivals of incoming helicopters.
- Logs and notifies repair representatives of phone problems.
- Understands and uses AT&T telephone console and hand set/head set features, and is able to communicate the same.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
