PBX Operator

CommonSpirit Health•Salt Lake, UT

1d•Onsite

About The Position

Founded in 1875, for more than a century, Holy Cross Hospital – Salt Lake has provided high-quality healthcare for residents of the Salt Lake Valley. Conveniently located near the heart of the city, this historic acute care hospital remains one of the most trusted medical centers in all of Utah. Our team is focused on providing patients with leading-edge medical expertise and compassionate care at every turn. We are highly motivated and compassionate people, using advanced systems and technology to become the healthcare provider of choice and to improve the quality of life for the individuals and communities we serve. We offer comprehensive orthopedic care, wound care, 24/7 Geriatric, psychiatric and cardiac services, life flight services and are a State-certified heart attack center. Holy Cross Hospital – Salt Lake offers an opportunity to find a fulfilling career in a thriving community with quick access to parks, canyons, winter sports, Climbing, backpacking, and the picturesque Wasatch range of the Rocky Mountains. Job Summary and Responsibilities You have a purpose, unique talents and now is the time to embrace it, live it and put it to work. We value incredible people with incredible skills – but your commitment to a greater cause is something we value even more. This is the heartbeat of our organization and your time will be spent in a supportive, team environment with resources to help you flourish and leaders who care about your success. Daily, you will demonstrate behavior consistent with the Core Values, supporting our hospital's strategic plan and quality improvement initiatives. You will manage calls, operate the switchboard, respond to emergencies, and monitor security systems, ensuring seamless and secure communication. Success in this role requires exceptional communication, calm under pressure, a commitment to service excellence, and dedication to the hospital's mission and values. Answers in-coming and out-going telephone lines efficiently and expediently, using a " touch and transfer " procedure, using multi-line PBX system. EF Proficiently creates positive telephone communications by answering telephones promptly with the proper identification, asking questions for clarification and transferring calls accurately and promptly. EF Promotes customer relations by offering assistance when apparent need exists, acknowledging patients/customers promptly, calling customers by their proper name, and responding courteously and respectfully to questions. EF Assists with Quality Assurance procedures as needed. Communicates all problems encountered to supervisor or Director. Willing to work in a team environment to accomplish productivity standards.

Requirements

High School Graduate
General Studies
Previous PBX or multi-line experience

Nice To Haves

Previous customer service experience

Responsibilities

Manage calls
Operate the switchboard
Respond to emergencies
Monitor security systems
Ensure seamless and secure communication
Answers in-coming and out-going telephone lines efficiently and expediently, using a " touch and transfer " procedure, using multi-line PBX system.
Creates positive telephone communications by answering telephones promptly with the proper identification, asking questions for clarification and transferring calls accurately and promptly.
Promotes customer relations by offering assistance when apparent need exists, acknowledging patients/customers promptly, calling customers by their proper name, and responding courteously and respectfully to questions.
Assists with Quality Assurance procedures as needed.
Communicates all problems encountered to supervisor or Director.
Willing to work in a team environment to accomplish productivity standards.