PBX Operator

IHG•Cleveland, OH

4d•Onsite

About The Position

Provide guests with information on hotel facilities and services, local directions, and emergency, safety, and security procedures, etc. Promote team work and quality service through daily communications and coordination with other departments. Be aware and prepare for all in-house group meetings and VIP arrivals. Answer phone calls within prescribed time frame, respond to guest’s request in a professional manner and according to established scripts and standards, and dispatch services/resolution in accordance with established procedures. Ensure calls are logged and follow up with guests to ensure total guest satisfaction. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Perform other duties as assigned.

Requirements

Basic reading and writing
Six months experience as a phone/switchboard operator
Must speak fluent English
Ability to speak, listen, and use a keyboard to type or route messages, usually done while sitting down.

Nice To Haves

Other languages preferred.

Responsibilities

Provide guests with information on hotel facilities and services, local directions, and emergency, safety, and security procedures.
Promote team work and quality service through daily communications and coordination with other departments.
Be aware and prepare for all in-house group meetings and VIP arrivals.
Answer phone calls within prescribed time frame.
Respond to guest’s request in a professional manner and according to established scripts and standards.
Dispatch services/resolution in accordance with established procedures.
Ensure calls are logged and follow up with guests to ensure total guest satisfaction.
Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
Perform other duties as assigned.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume