PBX Operator

Horseshoe Bay Resort•Bethesda, MD

1d•Onsite

About The Position

We are looking for our next great team member to join us as our team PBX Operator. What It Takes to Make the Stay At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member.

Requirements

Prior experience as a PBX Operator or Front Desk agent in a hotel or in a high-volume industry dealing with customers.
Ability to communicate in English.
Self-starting personality with an even disposition.
Maintain a professional appearance and manner at all times.
Can communicate well with guests.
Willing to “pitch-in” and help co-workers with their job duties and be a team player.
Ability to effectively deal with associates and customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
Ability to access and accurately input information using a moderately complex computer system.
Ability to sit and continuously perform essential job functions in confined spaces in close proximity to other associates.

Nice To Haves

Passionate about providing our guests with excellent customer service.
Thrive to always ensure guest satisfaction and enhance their experience to make it a memorable one.

Responsibilities

Manage and respond to reservation inquiries via phone, email, and booking platforms.
Promptly answer telephone calls, greet callers with a positive and clear voice.
Listen to ascertain the correct extension.
Reading and using a moderately complex computer console, direct calls to appropriate line.
Act as dispatcher for security, guest services and property operations associates.
Provide timely information via paging system and two way radios to associates in response to emergencies and guest requests such as plumbing problems, airport shuttle service, etc.
Transcribe complete messages and repeat information to verify accuracy.
Input and retrieve messages from the computer as requested.
Read and verbally recite exact messages for guests.