PBX Operator

TEKsystems•San Juan Capistrano, CA

11d•$25 - $25•Onsite

About The Position

Seeking customer-focused and dependable PBX Operators to help keep hospital communications running smoothly. In this role, you'll serve as a central point of contact for patients, visitors, physicians, and hospital staff, ensuring important calls and emergency communications are handled accurately and efficiently. This is a great opportunity for candidates with call center, customer service, front desk, reception, clerical, or telecommunications experience who thrive in a fast-paced environment and enjoy helping others.

Requirements

Experience in customer service, call center, reception, front office, clerical, or administrative support roles
Strong verbal communication and listening skills
Ability to remain calm and professional in high-pressure situations
Comfortable handling a high volume of calls and multitasking
Strong attention to detail and ability to follow procedures
Ability to work with diverse populations and communication styles

Nice To Haves

PBX or switchboard experience is a plus but not required

Responsibilities

Answer and route incoming internal and external calls
Provide information and connect callers with the appropriate departments
Screen and transfer calls professionally and efficiently
Dispatch security and communicate urgent requests as needed
Make emergency overhead announcements when required
Monitor facility work orders and service requests
Communicate with Environmental Services and other hospital departments
Support hospital-wide operations by ensuring critical communications are delivered promptly